Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting, Office

Job Description

How Will You Make an Impact? We are seeking a highly skilled, professional technical supervisor to join our multidimensional and growing team. In this position, you will be providing pre-sales and post-sales technical support of Thermo Fisher Scientific products to our Biosciences customers. You will also lead all aspects of a group of dedicated technical scientists providing customer support, thereby giving significantly to customer allegiance resulting in a contribution to the overall success of the business.

What will you do?

Lead, mentor and manage a team of Technical Application Scientists and Field Application Scientists to build customer allegianceFoster a collaborative and motivated team environment, promoting continuous improvement in customer service delivery.Oversee day-to-day technical support operations to ensure timely, high-quality responses to customer inquiries and issues.Support our customers in the area of cell biology and analysis, sample preparation, molecular biology, and protein analysisProvide trainings and consultations on the use and maintenance of instruments, software, reagents and consumables Demonstrate the technical advantages of Thermo Fisher Scientific products to sales staff and customers through seminars, workshops, demonstrations etc.Work with CRM (Customer Relationship Management) system to build a strong customer database and assist the business by identifying, recording and bringing up opportunities.Work with local, regional and global colleagues to ensure sharing of knowledge and business success.

How will you get here?

Education

MS or PhD in Biology or related Biological Science field is preferred

Experience

+5 years of laboratory or related work hands-on technical experience+3 years of customer facing experiencesExtensive experience in a broad range of protein and cell analysis assays and instruments is preferredExperience in people management is a plus, but not vital

Knowledge, Skills, Abilities

Demonstrate good leadership skillsExcellent interpersonal skillsExcellent communication & presentation skills.Proven technical, analytical, and problem-solving skillsExcellent time management skills and able to work effectively to meet multiple daring prioritiesProficient English and Mandarin language skills – oral and writtenTravel within Taiwan will be required