Job Description:

Job Title: Supervisor, Centralized Scheduling  
Location: Springfield, MO
Department: Centralized Scheduling
Employment Type: Full-time
Shift: Monday - Friday

Job Summary:

Elevate your career by joining our dynamic Centralized Scheduling team as a Supervisor. In this vital role, you'll spearhead the professional growth and development of our dedicated staff, fostering a collaborative environment that prioritizes exceptional customer service and operational excellence. Your leadership will inspire continuous process improvements, ensuring our operations run seamlessly while upholding the highest standards of HIPAA compliance.

Join us and embark on a rewarding journey where your guidance and vision will shape the future of our organization.

As the Supervisor of Centralized Scheduling, you'll oversee a talented team responsible for accurate timecard management, coaching, and evaluations. Your expertise will drive initiatives that streamline workflows and propel us toward innovative, cost-effective solutions. With your exceptional communication skills, you'll effectively represent our department, fostering strong relationships with staff, leadership, and clients alike.

The Supervisor, Centralized Scheduling position offers...

All-Inclusive Employee Benefits Package- A robust employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, and moreTelemedicine -- 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits with copays as low as $15 if enrolled in health benefitsEmployee Assistance Program -- 24/7 counseling services, legal assistance, & financial consultation for you and your household at no costPaid Time Off - 29 days per year including vacation & holiday payPremier Training - Encompassing initial immersive onboarding, continuous skill enhancement, comprehensive curricula, and a supportive learning atmosphere.Professional Growth Pathways- Abundant prospects for upward mobility and advancement, fostered by a promotion-from-within philosophyWorkplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement

Key Responsibilities:

Oversee the professional and technical operations of the Centralized Scheduling teamEnsure adherence to HIPAA guidelines when working with customers and coworkersManage timecard accuracy, conduct coaching, and perform evaluations for team membersFoster professional growth and development opportunities for the team and selfParticipate in initiatives aimed at continual process improvementsRepresent Centralized Scheduling professionally, collaboratively, and innovatively in discussions and meetingsProvide documented feedback and communication regarding process changes, programs, staff development, coaching opportunities, and workflow concernsConduct coworker observations as neededEnsure effective supervision, engagement, and leadership availability for staff support

Education and/or Experience Qualifications:

High School Diploma or equivalent (required)At least 2 years of previous supervisory experience (preferred)Previous customer service experience (preferred)

Additional Qualifications:

Ability to work independently and prioritize tasksAbility to follow directions, offer direction, or provide coachingExcellent troubleshooting skillsExceptional written and oral communication skillsOutstanding organizational skillsAbility to establish effective relationships with staff, leadership, and clients via telephone and personal contacts

Physical Requirements and Working Conditions:

This is an office setting position. The employee must be able to perform duties both in the office or while working remotely, under all weather conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands and arms, and talk or hear. The noise level in the work environment is usually moderate.





Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.





Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expressions, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.