Job Description:

Job Title: Supervisor, Client Access

Location: Columbia, Missouri

Department: Client Access

Employment Type: Full-Time

Shift: Daytime, Mon-Fri

Job Summary: Supervisor ensures professional and technical operation of the client access team. All policies and procedures are followed on a day-to-day basis. Responsible for the overall supervision of the Client Access team in accordance with organization initiatives: Physician satisfaction; Co-Worker Satisfaction; Client Satisfaction; Quality; and Business Performance.

Location:

Columbia, Missouri, a thriving city nestled in the heart of Mid Missouri, boasting an array of recreational attractions, restaurants, and entertainment options. Immerse yourself in the natural beauty of Finger Lakes State Park, kayaking or relaxing on the beach. Take a stroll through the picturesque University of Missouri campus, admiring its historic buildings and vibrant student culture. Indulge in a culinary adventure downtown, where a variety of restaurants are. There is something for everyone in Columbia, Missouri.

Position Perks and Benefits:

Competitive hourly rateOpportunities for professional growth and advancementFriendly and supportive work environmentFlexible schedulingProfessional development opportunitiesRecognition and reward programsPaid time off and holidaysHealth, dental, and vision insurance401(k) plan with company match

Key Responsibilities:

Team Oversight and Staff DevelopmentTimecard Accuracy - Review accuracy of assigned direct reports' timecards and time off requestsCoaching - Meet with Leads and staff to discuss issues, identify areas of opportunityTraining - Ensure continuing education and training needs are met for Client Access RepresentativesYearly Evaluations of direct reports - Provide feedback, set goals and expectationsYearly Self-Evaluation - Participate, set actionable goalsProcess Improvement - Collaborate on new process development and continued reviewInternal Collaboration - Represent in a professional manner, distribute relevant informationExternal Vendor Collaboration - Represent the organization professionallyAudits - Implement, initiate and manage reports/audits related to client experience and accuracyAction Plans - Provide feedback for development of action plansOnsite Observations - Conduct weekly/as needed, ensure Lead engagementLeader Meetings - Provide documented feedback on staff development, process changes, etc.

Education and/or Experience Qualifications:

High School Diploma or equivalent requiredPreferred 2+ years previous management experiencePreferred previous customer service experience

Supervisory Requirements:

Communicate strategic direction and encourage participationProvide leadership and guidanceMonitor and execute strategic objectivesInvolve associates to achieve goalsCommunicate changes and news to employeesHandle difficult personnel situationsChampion change and new idea implementationReinforce team approach, solicit input

Employment Requirements:

Successful background checkComplete New Hire OrientationComplete all training requirementsValid driver's license with acceptable driving record

Physical Requirements:

Ability to perform essential job functions, with accommodation if needed

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Burrell is a Smoke and Tobacco Free Workplace.