Company: Oak Street Health 

Title: Supervisor, Clinical Documentation

Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients' communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be.

For more information, visit www.oakstreethealth.com.

Role Description:

The goal of this position is to support all care teams across the organization in comprehensive and targeted chart reviews -- to ultimately facilitate efficient and effective medical care for our patients. In addition, this role will partner with regional and central leaders, particularly Population Health Directors, Senior Medical Directors, Senior CIS, and Clinical Documentation program leaders, to support chart review workflow optimization. The Supervisor acts as an in-role expert on all Clinical Documentation Specialist (CDS) related matters including: training, ongoing audits and assistance with implementation of any new CDS workflows and queries. In addition, they will engage with the program Population Health Associate to facilitate successful onboarding of new CDSs. The Supervisor will report to the program Population Health Associate. 

Core Responsibilities:

Lead a team of up to 8 Clinical Documentation Specialists (CDSs)

Ongoing audits and feedback for CDSs in pod

Point person for suspecting questions from CDSs within their pod 

New CDS onboarding

Quarterly Slide Training for CDS Onboarding will be shared between LCDS' with rotation based on new hire start date 

Documentation Reviews and Suspecting

Chart reviews for high priority / new providers / first WRVs / targeted lists

Attendance at targeted Clinical Documentation Reviews, as needed in regions without regional CDSs

Partnership with Population Health Directors on general chart review support and strategies for region

Medical Records review

Access EMRs to identify potential suspects based on test results, etc.

Review EMRs to find support for suspected HCCs 

Identify med records requests from BB, need for supporting documentation

Become an expert in tracking down and leveraging external resources, such as hospital records, Blue Button, and payer data, to support retrospective and prospective accurate documentation 

Identify regional trends and training opportunities to support clinical documentation accuracy improvement; help lead trainings as needed

Other duties, as assigned

What are we looking for?

At least 6 months experience as a CDS

Ease and expertise working with multiple technical systems

Ability to collaborate across multiple teams and engage in multiple perspectives to work toward a common goal

Proven experience and ability to build relationships with Providers

Ability to succeed in a fast-paced, ever-changing environment 

Self-starter with high degree of drive, initiative, and follow through 

Ability to develop, plan, and implement short and long term goals 

Exceptional interpersonal, written and verbal communication skills

Commitment to company vision

Expert in accurate and specific documentation

US work authorization

Someone who embodies being 'Oaky'

What does being 'Oaky' look like?

Radiating positive energy

Assuming good intentions

Creating an unmatched patient experience

Driving clinical excellence

Taking ownership and delivering results

Being scrappy

Why Oak Street?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

Collaborative and energetic culture

Fast-paced and innovative environment

Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.