Levy Sector Position: Supervisor Department: Concessions Reports to: Concessions Manager Pay Rate: $22/Hour We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1399483. The advertised program is an AI recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today! Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring! Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app. From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country. For more information on what we are about as a company, check us out by following the link below: http://www.levyrestaurants.com/who-we-are/ Job Summary Key Responsibilities: Leadership and Team Management: + Supervise and support concessions team members, providing guidance, training, and real-time feedback to ensure excellent service. + Monitor team performance, addressing issues as they arise and motivating team members to meet or exceed service standards. + Check assignments during the event and address call-offs or last-minute changes by reallocating staff or arranging replacements as assigned by a manager or the Staffing Coordinator. Operational Oversight: + Oversee the setup, operation, and breakdown of concession stands to ensure smooth and efficient service. + Monitor food and beverage preparation, ensuring quality, consistency, and adherence to safety standards. + Coordinate with the culinary and warehouse teams to ensure all items are stocked and available during events. + Supervise and assist with proper cleaning procedures pre-event, during the event, and post-event. Guest Experience: + Act as a point of contact for guest inquiries and concerns, resolving issues promptly and professionally to ensure satisfaction. + Maintain a welcoming and clean environment within concession stands, aligning with guest expectations and company standards. Inventory and Resource Management: + Monitor inventory levels during events, coordinating restocking efforts to avoid service delays. + Track and document inventory usage, preparing reports for management to inform ordering and supply planning. + Ensure all equipment is functional and report maintenance needs promptly. Compliance and Standards: + Ensure all concessions operations comply with health, safety, and alcohol service regulations. + Conduct pre-event inspections to verify readiness, cleanliness, and proper stock levels. + Train team members on proper handling and service techniques to maintain compliance. Collaboration and Communication: + Work closely with event managers and other supervisors to address operational needs and resolve challenges. + Collaborate with nonprofit organizations, sub-contractor vendors, and temporary workers. + Communicate effectively with team members, providing updates on policies, procedures, and event-specific details. + Assist in planning and executing initiatives to improve service efficiency and guest satisfaction. Administrative and Reporting Duties: + Prepare post-event reports highlighting successes, challenges, and opportunities for improvement. + Maintain accurate records of team member performance, attendance, and training. + Required paperwork is completed and collected in a timely manner. Other Duties: + Supervisory duties on non-event days. + Performs other duties as assigned to support operations and event success. Requirements: + Must be 21 years of age or older. + Previous supervisory experience in concessions, food service, or hospitality. + Strong leadership, organizational, and multitasking skills. + Self-starter and has a solution-oriented mindset. + Ability to thrive in a fast-paced, high-pressure environment while maintaining professionalism. + Must hold a current ServSafe Food Handling Certification, ServSafe Alcohol Certification, and Illinois BASSET Liquor License. Apply to Levy today! Levy is a member of Compass Group USA Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/) Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Associates of Levy are offered many fantastic benefits. + Instapay (early access to your wages) and high interest savings both through the EVEN app + Associate Shopping Program + Health and Wellness Program + Discount Marketplace + Employee Assistance Program Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_Levy.pdf) for paid time off benefits information. Levy at Soldier Field