Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Job Description: ** + Experience: Min. 6-10 years in Call Center/BPO, with at least 2-3 years as a Lead Operations role. + Team Leadership: Managed teams of 30+ headcount. + BPO Expertise: Experience with voice and non-voice processes is a must. + Performance Management: Ensure seamless service delivery and meet SLAs. + Technical Skills: Proficient in MS Outlook, Excel, and PowerPoint. + Reporting: Create reports, dashboards, and presentations for stakeholders. + Communication: Strong verbal and written communication skills to interact effectively with teams and clients. + Client Interaction: Participate in client calls, quality calibrations, and process updates. + Strategic Input: Provide insights on FTE planning, process improvements, and engagement. + Flexibility: Work in US time zones and adapt to additional hours as needed. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) . _At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._