Signature Healthcare is Southeastern Massachusetts’ premier local provider of quality, personalized medical services. We are comprised of the award-winning not-for-profit Signature Healthcare Brockton Hospital; Signature Medical Group (SMG), a multi-specialty physician group of more than 150 physicians practicing in 18 ambulatory locations. We believe our distinctive Signature Healthcare team approach is the way healthcare should be: medical professionals across many locations communicating and collaborating, taking advantage of technologies and resources to make a difference in the lives and health of our patients. Position Summary: Under the direction of the Director, Patient Accounts, supervises and coordinates hospital self-pay credit and collection, Free Care/MassHealth enrollment/approval, cash application/clerical support, and customer service functions. Supervises, trains, and educates staff and coordinates operations of the Customer Service and Cash Application/Clerical Support functions within a broad scope of established Department policies and procedures. Handles more complex issues, generally discussing questionable cases with Manager prior to taking action. Location: West Center St, West Bridgewater, MA Department: Revenue Cycle This is a full-time 40 hour/week position. Responsibilities: + Supervises associates within a broad scope of established department policies/procedures. + Discusses issues requiring change in policy/procedure with Manager prior to implementation. + Provides technical guidance, education, and training to Department and other hospital staff performing self-pay credit and collections, Free Care/Mass Health screening and enrollment, and cash application functions. + Reviews work for accuracy and provides necessary feedback and education to staff regarding performance issues noted. + Responsible for staff performance evaluations, counseling and corrective action as necessary BASIC KNOWLEDGE/SKILLS/APTITUDE/EXPERIENCE: + Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization may exist. + Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. + Must be able to reasonably make appropriate judgment in communications and actions with patients, physicians, other associates, outside agencies, and vendors. Education/Experience/Licenses/Technical/Other: + Education: High school diploma or equivalent required. Bachelor's degree in Business Administration or equivalent education and experience preferred. + Experience (Type & Length): Requires three to five years’ prior experience in hospital setting. Requires current working knowledge of third party payor requirements and contracts. Requires knowledge of State and Federal programs and regulations. + Certification/Licensure: + Software/Hardware: Accurate typing and a working knowledge of CRT and PC application required. Meditech billing system experience preferred. + Other: