The Opportunity

National Grid is hiring a Dispatch Supervisor for our MA Gas CMS Dispatch department in Northborough, MA. This position is for an overnight shift.

Superpowered. Meaningful work. Human impact. A story we are proud to tell. This is what matters to us at National Grid. In a world of complexity and unanswered questions, there is one thing we are certain about: the power of our people. Join us in our goal to deliver 100% fossil-free heat to our customers by 2050!

 

Our Team

We engage, manage, and motivate the MA Dispatching team through the efficient execution of Customer Meter Services (CMS) workload and Gas Field Operations support.

What You'll Do

· Manage, plan and execute to the monthly and annual emergency and non-emergency workplan

· Act as a communications HUB for field operations, customer, and community, regulatory, pipeline safety, engineering, and other stakeholders ensuring required support foundation is in place to be able to situationally execute to field incidents

· Provide in-depth analysis of operational data to provide insights and recommendations to improve customer satisfaction, reduce costs and improve effectiveness.

· Effectively manage, motivate train, and educate the dispatching team through their daily operations

· Take responsibility for the execution of same day dispatching of all work, ensuring optimal productivity, customer satisfaction and compliance with all relevant regulations

· Contribute to the protection and safety of the public by coordinating the company’s response to all electric and/or gas issues

About You

· Bachelor’s degree and 3+ years of experience in dispatching or field operations experience preferred

· In lieu of degree, high school diploma or equivalent and 5+ years of dispatching or field operations experience required

· Utility industry experience preferred

· Ability to multi-task effectively and remain focused throughout workday

· Strong verbal communications, organization and planning skills required

· Proven experience effectively motivating, guiding, and leading a team

· Temperament to remain calm when all around you is not

· Capable of analyzing situations or significant amounts of work and make quick decisions

· Proficiency with software applications, including Microsoft Office 365 required

· Ability to work different shifts required, with potential to work weekends

Your Rewards

Rewarding work and a collaborative, team-oriented culture are just the beginning. Working at National Grid affords eligible non-union employees a vast array of benefits, including medical, dental, life, 401K, paid holidays, and vacation, just to start. Review our digital benefit guide at ngbenefitslivebrighter.com for full details and descriptions.

Salary

$84k - $119k a year

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

 

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.