Tuxedo Outbound Supervisor Tailored Brands is a leading omnichannel specialty retailer of menswear, including suits, formalwear and a broad selection of business casual offerings. The company aims to help its customers love the way they look and feel for their most important moments by delivering personalized products and services through a convenient network of stores and e-commerce sites. The company’s brands include Men’s Wearhouse, Jos. A. Bank, Moores and K&G Fashion. At Tailored Brands, we value differences and know they make us better. We are always working to make our Company a more diverse, equitable and inclusive (DEI) place to work. About the Job Tuxedo Operations seeks an Outbound Supervisor to assist management in overseeing all day-to-day tasks related to the tuxedo rental outbound division. This includes performing tasks involved in picking, scanning, processing, re-stocking, manual marrying, pre-sort preparation, sorting, offloading, location scanning, locating missing items, building tuxedo reservations, product validation, quality control, and troubleshooting by following standard work methods and practice safe work habits to ensure production is as efficient and safe as possible. What You’ll Do | Key Accountabilities The responsibilities of the Tuxedo Outbound Supervisor include but are not limited to: Assist management with all day-to-day tasks involved in the processing of rental tuxedos outbound to ensure daily workload is completed in a timely and efficient manner. Hands-on team leader trained in all areas of the processing of rental tuxedos outbound activities that include picking, scanning, processing, re-stocking, manual marrying, pre-sorting, sorting, offloading, location scanning, locating missing items, building tuxedo reservations, product validation, and quality control. Ensure accurate and rapid movement and processing of merchandise. Ensure tuxedo rental garments follow facility quality guidelines and set standards. Assist with planning and coordinating daily activities for outbound team members to achieve department goals. Work with other departments within the distribution center to solve tuxedo merchandise processing issues. Train, inspire, and motivate teams to achieve desired results in productivity, teamwork, quality, safety, and job knowledge. Assist with hands-on job training to team members and seasonal employees. Interact with and maintain a positive relationship with management and department staff. Contribute to building and fostering a positive team spirit and high-quality work environment to support company’s goals and objectives by providing outstanding performance and customer service. Provide feedback and on-going coaching by practicing good servant leadership principles to always promote teamwork. Assist with monitoring and reporting performance of outbound employees. Track information accurately to facilitate flow of tuxedo merchandise in an expedite manner. Works closely with management team to recommend improvements that would further increase performance. Provide recommendations related to Tuxedo Outbound operations to ensure efficiency and effectiveness of the department’s operations. Provide a clean and safe work environment and maintain equipment inventory. Advise management of all breakdowns and maintenance needs immediately to ensure good routine preventive maintenance on all equipment and facility is in proper working condition. Special projects as needed, and any additional duties assigned by the management team. What You’ll Bring | Skills & Experience Bachelor’s and/or equivalent work experience in a leadership position Minimum one (1) year experience in a “hands-on” leadership role working in a fast-paced, high-volume environment. OSHA / safety training preferred. Public or large group speaking preferred. Minimum one (1) year experience in the processing of rental tuxedos preferred. Computer literate and working knowledge of Microsoft Office in Word, Excel, Outlook Ability to work in a fast-paced, team environment with others and good work ethics. Basic knowledge of Oracle software relating to Tuxedo Operations is a plus. Bilingual (English and Spanish) preferred. Previous supervisory experience is a plus. Excellent listening, verbal, and written communication skills Demonstrated ability to provide the highest standard of customer service. Must have strong follow-up and relationship-building skills and apply problem-solving skills to identify and resolve discrepancies with a high sense of urgency to meet deadlines. Commitment to excellence and excellent attention to detail Strong organizational skills, multi-tasking, and ability to prioritize departmental tasks. Maintain a professional, positive, and friendly attitude always. Must be goal-oriented and task driven. Demonstrated ability to motivate, encourage, and lead team members. Experience in the use of warehouse technology equipment and tools (radio-frequency scanners) Ability to adapt to changing environment and dependable team leader willing to do what it takes to get the job done and flexible in scheduling is required based on business needs (i.e., increased hours, weekends, holidays, and volume of work, staffing shortages, etc.) Must be able to perform physical demands of the position a warehouse environment setting that involves repetitive standing, walking, bending, stooping, reaching, stretching, climbing or balancing, use of hands and fingers, grasping, kneeling, squatting, stretching, pulling, pushing, using ladders or lifts, and lifting and/or moving up to 50 lbs. for long periods of time over the course of an entire shift Benefits This role is eligible for healthcare including medical, dental and vision, retirement savings (401k with a company match), income protection programs such as life, accident and disability insurance, paid time off for sick leave, vacation, bereavement, jury duty, and holidays, wellbeing program, commuter, adoption assistance, education assistance, legal services, and employee merchandise discounts. For more detailed information go to mytbtotalrewards.com. Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job. Work Locations: 05013 Pittston Dc 185 Centerpointe Blvd. Jenkins Township 18640 Job: Office Organization: Tailored Shared Services Shift: Day Job