Supervisor, Environmental Services
Kaiser Permanente
Description: Job Summary:
Recommends new products by leveraging up-to-date knowledge of the latest environmental trends and regulatory requirements. Ensures team maintains inventory supplies with established par levels and participates on committees to align departmental activities. Ensures documentation, staff training, and labor relations activities comply with governing agencies regulations and standards. Manages the daily activities of staff and provides guidance, including recommending opportunities to decrease cost and increase service levels, supporting unit-based teams, and ensuring work techniques, quality assurance standards, and department policies and procedures are adhered to. Ensures facilities are maintained in a safe, clean, and operationally effective condition by monitoring operational programs, ensuring inspections are completed on a regular basis, and conducting quality assessments. Supports resource planning and forecasting by hiring and scheduling employees, facilitating training and development, and tracking supplies used on a daily basis. Supports and encourages workplace safety by coaching team members to utilize processes and tools to eliminate injuries, providing resources for safety investigations, and compiling data for safety reports.Essential Responsibilities:
Recommends developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides team members with feedback; and mentors and coaches to drive performance improvement. Pursues professional growth; provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Implements, adapts, and stays up to date with organizational change, challenges, feedback, best practices and processes. Fosters open dialogue, supports, mentors, engages, and motivates team members on collaboration. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope.Supervises and coordinates daily activities of designated work team or unit by monitoring the execution and completion of tactical action items and work assignments; ensures all policies and procedures are followed. Aligns team efforts and standards, and measures progress in achieving results; determines and carries out processes and methodologies; resolves escalated issues as appropriate. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; identifies and recommends improvement opportunities; influences teams to execute in alignment with operational objectives.Ensures clean and sanitary facilities (e.g., offices, restrooms, conference rooms, lobbies, elevators, parking lots) by: monitoring operational programs assuring that buildings are maintained in a safe, clean and operationally effective condition; leading the daily operations (e.g., cleaning and sanitizing responsibilities) of their team; ensuring general and formal inspections (e.g., ATP, glow gel, UV-light) are scheduled, assigned to the correct staff, and completed on a regular basis in all building areas; and conducting quality assessments and supervising team on maintaining a clean working area to ensure member satisfaction and infection prevention program compliance.Maintains environmental services equipment and supplies by: evaluating and recommending new products in accordance with the latest environmental trends, products, and regulatory requirements; maintaining up-to-date knowledge of latest environmental trends, products, and regulatory requirements necessary to deliver efficient and effective environmental services; ensuring team follows proper procedures to maintain inventory supplies with established par levels; and consulting with other departments by attending and participating in medical center, Local Market, and regional committees (e.g., peer groups, safety, disaster, infection control, interior design, and recycling committees).Ensures legal and regulatory compliance by: ensuring compliance with EVS departmental policies/procedures relative to Occupational Safety and Health Administration (OSHA), Department of Health Services (DHS), The Joint Commission, Center for Disease Control (CDC) guidelines, Center for Medicare and Medicaid Services (CMS), waste stream management and other governing agency regulations and standards; developing, documenting and assisting staff training to ensure full program compliance; guiding team members to ensure documentation (e.g., terminal cleaning logs, destruction manifest binders, yearly competencies) is complete and accurate; and leading labor relations activities of the department, ensuring compliance with local contracts.Ensures quality assurance and improves departmental processes by: regulating the daily activities of staff and providing necessary guidance and support to maintain quality performance standards; supervising environmental services employees to ensure that work techniques, quality assurance standards, department policies and procedures and job specification are adhered to; identifying and recommending opportunities to decrease costs and increase service levels; identifying and implementing best practices to generate new and innovative ideas to improve service and reduce costs; providing support to unit-based teams (UBTs) to grow collaborative relationships with union employees for projects, goals, and strategic initiatives; and collaborating and coordinating department activities with those of other departments by attending and participating in Medical Center, Local Market and regional committees such as peer groups, safety, disaster, infection control, interior design and recycling committees.Supports resource planning and forecasting by: recruiting, hiring, and scheduling employees to ensure accurate staffing levels at each facility; facilitating employee training and development to meet established performance standards, teamwork, and service criteria; and tracking the supplies used on a daily basis to ensure the team is aligning to budgetary requirements.Supports workplace safety by: coaching team members to utilize processes and tools to eliminate injuries and increase workplace safety; providing resources and detailed information to support safety investigations; and gathering and compiling data for safety reports and supporting a culture of workplace safety amongst team members. Minimum Qualifications:
Bachelors degree in Business Administration, Environmental Health, Hospitality, or related field AND minimum five (5) years of experience in Health Care, Hospitality, Environmental Services, or a directly related field OR Minimum eight (8) years of experience in Health Care, Hospitality, Environmental Services, or a directly related field.Minimum two (2) years of experience in a leadership role with or without direct reports.
Additional Requirements:
Knowledge, Skills, and Abilities (KSAs): Compliance Management; Execution excellence; Accountability; Adaptability; Cost Optimization; Facilities Management/Operations; Written Communication; Safety and Environmental Health Management; Employee Training; Interpersonal Skills; Delegation; Mentoring and Coaching; Computer Literacy; Compliance; Medical Sanitation and Infection Control Preferred Qualifications:American Society for Health Care Environmental Services (ASHES), International Executive Housekeepers Association (IEHA), or Certified Health Care Environmental Services Professional (CHESP) Certification.Two (2) years of experience in Health Care or another heavily regulated industry (e.g., Manufacturing).
Recommends new products by leveraging up-to-date knowledge of the latest environmental trends and regulatory requirements. Ensures team maintains inventory supplies with established par levels and participates on committees to align departmental activities. Ensures documentation, staff training, and labor relations activities comply with governing agencies regulations and standards. Manages the daily activities of staff and provides guidance, including recommending opportunities to decrease cost and increase service levels, supporting unit-based teams, and ensuring work techniques, quality assurance standards, and department policies and procedures are adhered to. Ensures facilities are maintained in a safe, clean, and operationally effective condition by monitoring operational programs, ensuring inspections are completed on a regular basis, and conducting quality assessments. Supports resource planning and forecasting by hiring and scheduling employees, facilitating training and development, and tracking supplies used on a daily basis. Supports and encourages workplace safety by coaching team members to utilize processes and tools to eliminate injuries, providing resources for safety investigations, and compiling data for safety reports.Essential Responsibilities:
Recommends developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides team members with feedback; and mentors and coaches to drive performance improvement. Pursues professional growth; provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Implements, adapts, and stays up to date with organizational change, challenges, feedback, best practices and processes. Fosters open dialogue, supports, mentors, engages, and motivates team members on collaboration. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope.Supervises and coordinates daily activities of designated work team or unit by monitoring the execution and completion of tactical action items and work assignments; ensures all policies and procedures are followed. Aligns team efforts and standards, and measures progress in achieving results; determines and carries out processes and methodologies; resolves escalated issues as appropriate. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; identifies and recommends improvement opportunities; influences teams to execute in alignment with operational objectives.Ensures clean and sanitary facilities (e.g., offices, restrooms, conference rooms, lobbies, elevators, parking lots) by: monitoring operational programs assuring that buildings are maintained in a safe, clean and operationally effective condition; leading the daily operations (e.g., cleaning and sanitizing responsibilities) of their team; ensuring general and formal inspections (e.g., ATP, glow gel, UV-light) are scheduled, assigned to the correct staff, and completed on a regular basis in all building areas; and conducting quality assessments and supervising team on maintaining a clean working area to ensure member satisfaction and infection prevention program compliance.Maintains environmental services equipment and supplies by: evaluating and recommending new products in accordance with the latest environmental trends, products, and regulatory requirements; maintaining up-to-date knowledge of latest environmental trends, products, and regulatory requirements necessary to deliver efficient and effective environmental services; ensuring team follows proper procedures to maintain inventory supplies with established par levels; and consulting with other departments by attending and participating in medical center, Local Market, and regional committees (e.g., peer groups, safety, disaster, infection control, interior design, and recycling committees).Ensures legal and regulatory compliance by: ensuring compliance with EVS departmental policies/procedures relative to Occupational Safety and Health Administration (OSHA), Department of Health Services (DHS), The Joint Commission, Center for Disease Control (CDC) guidelines, Center for Medicare and Medicaid Services (CMS), waste stream management and other governing agency regulations and standards; developing, documenting and assisting staff training to ensure full program compliance; guiding team members to ensure documentation (e.g., terminal cleaning logs, destruction manifest binders, yearly competencies) is complete and accurate; and leading labor relations activities of the department, ensuring compliance with local contracts.Ensures quality assurance and improves departmental processes by: regulating the daily activities of staff and providing necessary guidance and support to maintain quality performance standards; supervising environmental services employees to ensure that work techniques, quality assurance standards, department policies and procedures and job specification are adhered to; identifying and recommending opportunities to decrease costs and increase service levels; identifying and implementing best practices to generate new and innovative ideas to improve service and reduce costs; providing support to unit-based teams (UBTs) to grow collaborative relationships with union employees for projects, goals, and strategic initiatives; and collaborating and coordinating department activities with those of other departments by attending and participating in Medical Center, Local Market and regional committees such as peer groups, safety, disaster, infection control, interior design and recycling committees.Supports resource planning and forecasting by: recruiting, hiring, and scheduling employees to ensure accurate staffing levels at each facility; facilitating employee training and development to meet established performance standards, teamwork, and service criteria; and tracking the supplies used on a daily basis to ensure the team is aligning to budgetary requirements.Supports workplace safety by: coaching team members to utilize processes and tools to eliminate injuries and increase workplace safety; providing resources and detailed information to support safety investigations; and gathering and compiling data for safety reports and supporting a culture of workplace safety amongst team members. Minimum Qualifications:
Bachelors degree in Business Administration, Environmental Health, Hospitality, or related field AND minimum five (5) years of experience in Health Care, Hospitality, Environmental Services, or a directly related field OR Minimum eight (8) years of experience in Health Care, Hospitality, Environmental Services, or a directly related field.Minimum two (2) years of experience in a leadership role with or without direct reports.
Additional Requirements:
Knowledge, Skills, and Abilities (KSAs): Compliance Management; Execution excellence; Accountability; Adaptability; Cost Optimization; Facilities Management/Operations; Written Communication; Safety and Environmental Health Management; Employee Training; Interpersonal Skills; Delegation; Mentoring and Coaching; Computer Literacy; Compliance; Medical Sanitation and Infection Control Preferred Qualifications:American Society for Health Care Environmental Services (ASHES), International Executive Housekeepers Association (IEHA), or Certified Health Care Environmental Services Professional (CHESP) Certification.Two (2) years of experience in Health Care or another heavily regulated industry (e.g., Manufacturing).
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