**Job Description** **Fairbanks, Alaska (On-Site)** **Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.** Holland America Line and Princess Cruises united as HAP-Alaska/Yukon Land Operations. We’re innovators in Alaska and Yukon tourism and advocates for the environment. Our team supports a combined fleet of ships sailing to Alaska each summer, operating lodges and hotels, luxury motor coaches and the largest domed rail cars in the world. Our guests experience both luxury and adventure that is truly unmatched.  Our Fairbanks Westmark Hotel and Conference Center team is looking for a Food & Beverage Supervisor to supervise staff in all aspects of the day-to-day operations and service within our Food and Beverage operations. Here’s a summary of what Holland America Line and Princess is looking for in its Food & Beverage Supervisor. Is this you? **_Responsibilities:_** + Ensures that department goals are communicated, understood, and met by staff. + Ensures that orders are prepared accurately and delivered timely according to service sequence standards. + Coordinates tasks and work with other departments to ensure that the food and beverage department runs efficiently and meets goals. + Addresses guest concerns, requests, or issues either individually or by enlisting the help of others & conduct table side checks. + Acts as a “bridge” between management and seasonal staff to facilitate department operation (e.g., keep managers apprised of hourly associate activities, issues, challenges, etc.) + Works with management to ensure that staff have the necessary resources (supplies), continual job training, seasonal evaluations, and performance feedback to effectively perform their jobs. + Supports payroll, food and beverage cost control programs and overall budgetary guidelines. + Assists in training of our food and beverage staff. Works with management and training matrix to ensure that all staff receives training (Human Resources, HESS, Food & Beverage department and job specific) + Counsels staff on work related concerns and issues, listen to their suggestions, works on improvement ideas to ensure satisfaction and productivity enlisting the support of management as needed. + Ensures compliance with all HESS/SOP (e.g., safety, OSHA, SERVSAFE and food standards) rules and regulations. + Carries out management responsibilities in accordance with the Company’s policies, objectives and applicable government laws and regulations. + Collaborates with management to recognize and celebrate staff performance contributions. + Conducts day-to-day shift operations (staffing to business, ensure service sequence & guests feedback). + Other duties as assigned. **_Requirements:_** + This job normally requires a professional level of knowledge in food and beverage equivalent to that which would be acquired through the completion of some college or equivalent certification. + Demonstration of directly related work experience may be considered in lieu of the educational requirement. + Must have or the ability to obtain an Alaska Food Handler's card prior to your first day of work. + Must have or the ability to obtain a TAM or TIPS alcohol training card prior to your first day of work. + The ability to push, pull and carry tables, chairs, trays, plates, and chaffing dishes on a daily basis, 20 – 40 pounds. + The ability to stand and walk for long periods of time, use hands and fingers to handle or feel, to talk to customers. + The ability to work a varied work schedule and overtime work may be required according to business needs. + Dedicated commitment to a diverse, equitable and inclusive work environment is required. + Must be able to legally work in the United States. **Holland America-Princess** is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status). **_Skills, Knowledge and Abilities:_** + Excellent organizational skills required. You will be seating guests, expediting food, cleaning equipment, reading floor plans, charts, and schedules. + The ability to prioritize work, maintain attention to time constraints, while working in a team or group environment. + The ability to organize work, meet deadlines, maintain attention to detail and accuracy, supervise and manage staff and guests requests/inquires. + The ability to work in fast-paced environment with multiple tasks and external influences. + Ability to work with all levels of management, employees and customers with sensitivity, tact and diplomacy. + Demonstrate an ability to maintain confidentiality. + Good comprehension skills are required for interpreting and implementing policies and procedures; writing schedules & procedures. + Ability to comply with health and safety requirements, including knowledge of chemicals used in sanitation. + Ability to support and comply with company policies, procedures and guidelines including all company health and safety standards. **_What You Can Expect:_** + Cruise and Travel Privileges for you and your family​ + Health Benefits + 401(k) Plan + Employee Stock Purchase Plan + Training & Professional Development + Tuition & Professional Certification Reimbursement + Rewards & Incentives **Our Culture… Stronger Together** Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.princess.com/aboutus/culture-framework/ . Holland America Line and Princess are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. **Americans with Disabilities Act (ADA)** Holland America Line and Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact: seattlehr@hagroup.com **\#HAP**