1、Oversee and manage a cluster of last-mile delivery operations, ensuring timely and efficient delivery of goods to customers within the assigned geographical area.
2、Develop and implement strategies to optimize route planning, reduce costs, and enhance overall operational efficiency.
3、Collaborate with local teams and stakeholders to address operational challenges, resolve customer complaints, and maintain high service standards.
4、Analyze performance metrics, identify trends, and implement corrective actions to improve team productivity and customer satisfaction.
5、Foster a culture of safety, compliance, and continuous improvement within the cluster, adhering to Alibaba International's policies and regulations.
6、Recruit, train, and manage a team of delivery personnel, providing coaching and feedback to enhance their performance and professional growth.