Job Description

Essential Job Duties

Monitors and provides daily staff productivity Monitors daily workflow and makes adjustments as neededHandles escalated situations in a calm, professional mannerThoroughly reviews problem accounts and communicates resolutions in a professional manner Oversees special projects to ensure they are completed in a timely manner  Assists with Departmental trainingAttends educational sessions and department meetings as scheduledAdheres and complies to all policies and proceduresAbility to perform all other duties as assigned or requested. 

 

 

Experience

High School DiplomaBachelor's degree (B.S. or B.A.) from four-year college or UniversityTwo to Three years related experience