Responsible for the day-to-day supervision of Thrivent’s IT Operations Technology Service Center team. Oversee a team of Technology Service Center representatives who provide 24x7 technology support to Thrivent’s corporate and field personnel.

Ensure staffing levels for all support channels are appropriate to meet service levels for the organization. Prioritize and assign tasks to ensure that the team's resources are utilized effectively. Schedule resources to meet business needs.

Develop and implement plans, policies and procedures. Collaborate with other departments to prioritize infrastructure needs. Evaluate results within IT partners and business units to determine if organizational objectives are being met. Analyze and resolve infrastructure issues.

Accept team and end-user escalations and provide technical guidance and leadership to subordinates.

         

          

Job Description

With higher level leadership support/guidance: hiring, performance management, coaching, mentoring of staff. Establishes and maintains daily schedules. Ensures service levels and other metrics are met. 

Reviews and evaluates work and prepares performance reports. Confers with and advises subordinates on administrative policies and procedures, technical problems, priorities, and methods. 

Provides operational supervision for the specific sub-area or function under his/her direction with the support of higher-level leadership. 

Support and facilitate the development of others' knowledge and skills by providing timely feedback and guidance to help staff reach goals. Provide performance feedback, career coaching and mentoring. 

Provides input to manager on employee performance and on specific unit operations. 

Required Job Qualifications 

Required Qualifications: 

Degree in Management Information Systems (MIS), Computer Science or a related field, preferably supplemental by course work in management; or an equivalent combination of experience, education and training which provides the desired knowledge, skills and abilities. 

3+ years of experience in related field 

Preferred Qualifications: 

Previous leadership experience 

Other Critical Factors 

Skills: 

Ability to communicate effectively, calmly and patiently with both technical and non-technical audiences. 

Experience as a lead within a technical service delivery function. 

Learning agility, entrepreneurial thinking and a passion for delivering technology solutions. 

Adaptive to change. 

Exceptional customer service skills. 

              

Pay Transparency

 

Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $88,132.00 - $119,236.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.

 

Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.

 

The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.

 

Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.