JOB SUMMARY

Supervise Maintenance Technicians to maximize customer satisfaction through network integrity and reliability. Oversee demand and preventative maintenance activities. Ensure adherence to company safety requirements. Responsible for the hiring, training, development, and performance evaluation of team.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.Supervise a team of Maintenance Technicians to meet customer expectations, technical quality and safety standards, and employee productivity; may supervise contractors as business needs dictateActively support all efforts to optimize network performance and reliability to ensure continuous customer satisfactionEnsure responsiveness and first time resolution of line problem escalation work orders, while adhering to company quality and safety standardsRegularly observe and mentor employees regarding safety, quality, productivity and individual growthCoordinate and reinforce employee training to ensure current Technical Quality Assurance (TQA) standards are met, and ensure employees are prepared as new technologies/tools are deployedPerform practical field evaluations to verify technical competencies and safe practices; provide necessary feedbackEnsure staff has and maintains necessary company-issued tools and equipmentMonitor current procedures and tests performed to ensure compliance with FCC standardsPlan, implement and successfully complete small projects including: annual FCC testing, plant relocation projects, preventative maintenance programs, emergency restoration, etc.Facilitate cross-functional communications and cooperation with Headend Inside Plant Operations, Construction, ROC and other internal departments as neededEffectively interface with third party vendorsOperate Company vehicle in a safe and responsible mannerAdhere to industry specific local, state, and federal regulations, as applicableInstill knowledge of all company products and servicesMaintain records and documents in accordance with company policies and proceduresEstablish positive employee relations through effective communication and ongoing supportKnow, understand and follow company policyPerform other duties as requested by manager

REQUIRED QUALIFICATIONS

Required Skills/Abilities and KnowledgeAbility to read, write, speak and understand EnglishAbility to communicate effectively with employees, customers, and suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional mannerBasic knowledge using software tools to support the current operationsKnowledge in basic network devices and network appliancesAdvanced knowledge of HFC Distribution NetworkModerate knowledge of IP NetworksModerate knowledge of Headend operation and Customer Premise NetworkBasic knowledge of Company products and servicesAbility to drive Company vehicle in a safe and responsible mannerAbility to travel (including during inclement weather) to and from assigned territories and company facilitiesAbility to work outside for extended periods in any season and/or during inclement weatherAbility to handle multiple projects and tasksAbility to supervise, mentor and motivate othersAbility to complete documentation accuratelyAbility to maintain confidentialityAbility to prioritize and organize effectivelyAbility to use personal computer and software applications including Microsoft OfficeAbility to operate appropriate computer or test equipment associated with position (e.g. RF and Optical test equipment)Valid driver's license with satisfactory driving record within Company required standards

Required Education

Associate’s degree in electronics or related field, or equivalent work experience Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)

Required Related Work Experience and Number of Years

Construction and/or maintenance of optical and coax distribution networks or equivalent work experience - 4+Supervisory experience in a technical environment or equivalent work experience preferred - 1+

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

Demonstrated leadership qualities

Preferred Related Work Experience and Number of Years

Supervisory or leadership experience - 1+

WORKING CONDITIONS

Work indoors in confined space, poorly ventilated areas such as attics during extreme heat or coldExposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutionsWork in commercial or factory type environmentsWork outdoors in all kinds of weather and at all times of the day or nightWork performed near power lines and electricityWork and travel in inclement weatherSome work may be performed in an office environmentWork performed at various heights above ground on telephone/power polesSome out of town and overnight travel as the business needs dictateOccasionally required to work overtime as the business needs dictateAbility to work weekends as the business needs dictate

PHYSICAL REQUIREMENTS

Ability to use all types of manual and powered hand held tools, such as drills, hammers, wrenches, screwdriversAbility to accurately take measurements and apply to position tasksAbility to safely use weight-bearing equipment within the maximum weight limitations of that equipment (such as aerial lift, safety harness, gaffs and ladders)Ability to carry, climb and operate extension ladder (approx. 32 feet high and 90 pounds)Ability to perform job from high places (i.e. poles and roofs)Ability to differentiate between different sizes and colors of wiresAbility to work with small components and wires to make cable connectionsAbility to make cable connections in tight spaces by bending, reaching, twistingAbility to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including ladders, safety equipment and tool beltsAbility to work while standing 50-70% of the timeAbility to use handheld communication devices and applications

EOE

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

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TMN404 2025-47336 2025

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


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