Returning Candidate? Log back in! Supervisor, Member Services Location US-MO-St. Louis ID 2025-4141 Category Customer Service/Support Position Type Full-Time Remote No Company Archimedes Rx About Us Archimedes Rx - Transforming the Specialty Drug Benefit - Archimedes is the industry leader in specialty drug management solutions. Founded with the goal of transforming the PBM industry to provide the necessary ingredients for the sustainability of the prescription drug benefit – alignment, value and transparency – Archimedes achieves superior results for clients by eliminating tightly held PBM conflicts of interest including drug spread, rebate retention and pharmacy ownership and delivering the most rigorous clinical management at the lowest net cost. Pay Range USD $55,000.00 - USD $65,000.00 /Yr. Work Schedule Description (e.g. M-F 8am to 5pm) 8 hour shift range between 7:00 AM to 7:00 PM M-F Overview

Archimedes is a rapidly growing leader in the specialty drug benefit management space. We are looking for a Supervisor, Member Services - FlexAccess. This position will lead a team of representatives and is responsible for the overall performance of the call center. A deep understanding of Archimedes’ culture and mission is vital to the success of this position.

Responsibilities Ensures all external and internal customers receive the level of customer service required by Archimedes and serves as a representative of Archimedes to all external customers.A key element of this role is front-line call taking, ensuring that a deep understanding is gained of the customer experience. That understanding is used to constantly improve that experience.Administers weekly call center schedules to ensure the call center staff is performing at their highest efficiency on all shifts to meet demand.Trains the call center staff in understanding & completing their primary functions with the highest level of efficiency and accuracy.Establishes and executes clear procedures, processes, and standards for production, productivity, quality, and customer-service. Sets and meets performance targets for speed, efficiency, and quality. Communicates job expectations and enforces policies and procedures throughout the call center.Reports on trends on the call centers efficiency, customer service, and customer retention by collecting, analyzing, and summarizing data.The Supervisor, Member Services - FlexAccess has constant communication with customers regarding positive or negative experiences. They also ensure that our customers are receiving all necessary communication from customer service representatives regarding appointments.This is an in office position. Qualifications 3+ years call center experience preferable3+ years supervisory or management experience in a call center environmentProven knowledge of Microsoft Excel, Word, Power Point, and OutlookAbility to develop and interpret standard call center management metrics Location : City St. Louis Location : State/Province MO Location : Country US Options ApplyApplySubmit a ReferralRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Application FAQs

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