The Supervisor is responsible, along with the General Manager or any manager he/she is reporting to, for the overall performance of the warehouse and customer service operations. The Supervisor plans, organizes, help staff, directs, and controls the warehouse and customer service activities.  The selection, training, and motivation of the workforce are key responsibilities. The Supervisor is accountable for achieving company objectives in regard to safe workplace, properly trained work force, labor cost efficiency, employee productivity, customer service, efficient storage, accuracy. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Plan, direct, train and implement warehouse and customer service employees to meet productivity and service goals for each customer.  Supervises and coordinates activities of workers engaged in loading and unloading products from trucks and or performing any handling or value added function for our customer.  Make sure that every employee follows the work instructions of the bill of lading, receiver or any specific work instruction.  Operate in compliance with federal, state, and local statutes, OSHA requirements and Federal Labor law and requirements. Develop and maintain a productive work team by hiring, training, motivating, apply sound communication, directing the work force in the most efficient way, praising, counseling, and discipline employees.  Utilize the performance evaluation system for recommending promotions, wage increases, and terminations. Must have a productivity program in place and track all important job characteristics, which will allow the Supervisor to be able to evaluate employees properly.  Must make sure that all equipment is in good working condition, properly maintained and all safety equipment is being used. Must have proper documentation and employee involvement to achieve this properly.  Make sure that all employees are trained properly on the equipment and they are operating it correctly.  Must make sure that the building is being maintained properly and is kept as a food grade facility.  The security of the facility and integrity of customer products is mandatory.  Supervise customer service associates to assure the office and warehouse are working in unison to provide 100 percent customer satisfaction for all shipments and receipts.  Inventory accuracy must be maintained by product and location.  All Customer accounts must be given proper priority levels that allows for required level of operations, administrative support, appropriate contacts and response to special requests.  Regular attendance and timeliness is an essential function of the job. 

MINIMUM QUALIFICATIONS  

Four years distribution supervisory/management experience leading a staff of 10+ employees in operations of at least 60,000 sq. ft.  Experience with WMS, metric-driven operations, labor and resource management.  College degree not required.  Ability to follow procedures and instructions.  Be able to listen to employee’s needs and concerns and be able to motivate and create teams.  Ability to read, write and communicate effectively. Ability to perform calculations involving adding, counting, subtracting, division and multiplication.  Pass written and obstacle course for fork truck certification.

 

 

BEWARE OF FRAUD! 

Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group’s name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind:

Hub Group will never solicit money or credit card information in connection with a Hub Group job application. Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail.

Hub Group job postings are posted on our career site