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The University of Miami has an exciting opportunity for a full time Supervisor, Ophthalmic Services with Bascom Palmer Eye Institute.

The Supervisor, Ophthalmic Services manages related support services such as on-site visual fields, photography, and echography in collaboration with technical expertise-based support department managers. He/she provides supervision of technical and coordinator staff based upon specific areas assigned.

CORE JOB FUNCTIONS        

Provides day to day direction to the ophthalmic technicians, patient coordinators, and professional staff in support areas, as assigned.

Adjusts daily schedules based on patient schedules, available staffing, and patient flow in the clinic areas.

Responds to clinical demands and patient demands throughout the day to provide efficient staff utilization and to maintain patient flow and consistency.

Performs duties as a functioning ophthalmic technician or support personnel (testing or coordinating based on clinical background and experience).

Will be trained if required to function at capacity in their role.

Maintains a working understanding of the functions performed by the ophthalmic specialists, pod coordinators, and support personnel.

Maintains a strong understanding of the clinical information systems that support the technical functions.

Schedules weekly time working in the clinical departments to observe patient flow and maintain clinical skill set.

Coordinates schedules, works with physicians and providers to determine staffing needs and special circumstances requiring adjustments.

Assumes further training needs, if required, to gain proficiency in areas of clinical need.

Mentors assigned staff to provide stability and development path opportunities within the organization.

Provides training opportunities and identifies training needs of the staff assigned and assures continued training to maintain competency.

 Ensures daily operation of clinical areas meets the needs of the patients and physicians, and is provided according to the accepted standards of care.

Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.

Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS        

Education:
High school diploma or equivalent

Certification and Licensing:
Certification in relevant specialty or field - COA

Experience:
Minimum 5 years of relevant experience

Knowledge, Skills, and Attitudes:

Knowledge of business and management principles.

Ability to direct, manage, implement, and evaluate department operations.

Ability to establish department goals, and objectives that support the strategic plan.

Ability to effectively plan, delegate and/or supervise the work of others.

Ability to lead, motivate, develop, and train others.

DEPARTMENT ADDENDUM

Department Specific Functions

Collaborate with clinical operations to ensure training and scheduling of clinical operations staff to support clinical research services

Provide onboarding training to new clinical research staff and refresher training as needed

Meet with principal investigators to ensure PI oversight 

Day to day problem resolution of clinical research issues such as staffing shortages, rescheduling staff and patients in accordance to protocol windows

Determine clinical research personnel effort for each study to determine feasible workload depending upon potential target enrollment and other research projects

Ensure that sponsors are invoiced on a monthly basis based upon work completed by the site

Submit justification to the BPEI Faculty Feasibility Review Committee (FFC) for study approval

Submit to the Miller School of Medicine (MSOM) feasibility for University approval

Review study financial records to determine trends such as non-payment or payments in excess

Reviewing and providing feedback to the Office of Research Administration (ORA) on budgets and contracts 

Liaison between the Clinical Research Services Unit and clinical operations

 Lead in any external audits which may include the issuance of Corrective and Preventative Action (CAPA) Plans, submit Reportable New Information (RNIs) to the IRB

Review and monitor projects to ensure compliance with University and department specific SOPs and policies. 

Establish the Auditing sub-unit for the Clinical Research Services department which includes writing and executing SOPs, creating documents for the establishment of auditing unit

Submitting to the IRB new studies for review and execution

Training study teams and investigators on research compliance 

In charge of the administrative aspects of non-sponsored trials which include ICF reviews, timely submissions to Velos, IRB submissions, etc.

Oversight of direct reports

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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