Welcome page Returning Candidate? Log back in! Supervisor, Organ Placement Job Location US Type Full-Time Category Communication Center (Statline) Shift N/A Job ID 2024-7214 Overview
MTF Biologics processes tissue grafts from human donors that are used in a growing array of clinical applications – positively affecting lives across the globe. As a global nonprofit organization that saves and heals lives by honoring donated gifts and serving patients, we collaborate with the medical, scientific, as well as organ and tissue donation communities. Our colleagues include:
The International Institute for the Advancement of Medicine (IIAM): a division of MTF Biologics, honors donors of non-transplantable organs and tissue by providing their gifts to the medical research community to combat and cure disease.Statline: a division of MTF Biologics, provides specialized communications and technology expertise to organ, tissue, and eye procurement organizations, as well as the hospital and patients that they serve.The German Institute for Cell and Tissue Transplantation (DIZG): our sister organization, further expands our global reach to patients around the world
Our goal is simple–do what's right for patients, surgeons, tissue donors, and their families through our guiding principles.
The Organ Placement Supervisor is responsible for shift and employee management. This includes managing the workflow on shifts, responding to employee and client issues, performing quality monitoring /corrections in appropriate electronic systems (ie.e: client EMR and Statline organ placement software), as well as handling offer volume in all Transplant centers as needed. This position is also responsible for facilitating employee and team development through coaching, career-path planning, incentive and recognition planning.
This position is responsible for training any new transplant center processes and/or employees working in new transplant center processes. In addition the supervisor is responsible for the delivery and management of all service quality initiatives including individual, shift, and department level targets.
Responsibilities Participate in new hire process (i.e. interview and train)Manage and direct employees regarding quality, performance and process adherenceProvide ongoing direction and support to staff regarding individual growth and performance as well as project and time managementCoach and develop current employeesInitiate conflict resolution processes as needed for employeesEvaluate and manage SMART goal process for direct reportsProvide ongoing performance appraisals including annual reviewsDocument employee feedback in employee records including achievements, counseling, and disciplinary actions as appropriateParticipate in new employee orientation as neededAssist with creating and deploying training materials as needed for process, new skills, and client updatesAssist with training all new client processes or changes within the existing client processesMaintain complete training records for direct reports and assists in internal audits related to those filesAssist with career path development for Triage CoordinatorsMaintain proficiency in all Tx Center skill sets including precepting and worktlow managementAssure highest level service deliveryCommunicate shift change information to oncoming Shift SupervisorProvide process related support including coordinating as needed to manage volume and service levelsResponsible for solving scheduling issues and communicating resource needs to management.Be proficient in all emergency procedures and be able to facilitate appropriate steps to maintain service during any outagesBe proficient in all electronic process management tools, including but not limited to: DonorNet, TX Qr EMR systems (EPIC, etc.) and electronic activity boards within specific processesSchedule and lead huddle meetingsAttend other meetings as determined by Director or OperationsManage, direct and perform quality monitoring on employees as neededRespond to client complaints and resolve appropriately, provide communication to appropriate parties as needed (ie: CSM, Director of Operations, etc.)Assist in implementing and correcting client process deviationsCommunicate department needs and suggest solutions to problemsFacilitate appropriate payroll activities related to employeesAssists on special projects and performs additional duties as assigned Qualifications Two to four years supervisor/leadership experience required preferably in a dynamic, fast-paced work environment. Experience in a health care or medical setting a plus.Medical background or training (EMT, Paramedics - 3+ years of experience, LPN, RN, EMS dispatcher, Organ Placement Coordinator and/or equivalent work experience)Ability to work both independently and collaboratively as part of a team required Demonstrated ability to facilitate conflict resolutionExcellent communication skills both written and verbalAbility to effectively multi-task and problem solve requiredAbility to work in a flexible environment and adapt to change quicklyAbility to meet organizational goals as requiredProficiency in the use of electronic medical records systems (DonorNet, EPIC, etc.) Proficiency in the use of computer equipment and software, including MS Office suite Ability to assemble and present appropriative donor/recipient medical chart/condition Understanding of HLA process and cross matching resultsUnderstanding of organ functionalityStatline is a 24/7 /365 communication center. Therefore, this position will require night, weekend and holiday work on occasion.On-Call/ AOC coverage on rotating schedule Options Apply for this job onlineApplyShareRefer this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Need help finding the right job? We can recommend jobs specifically for you! Click here to get started. Equal Employment Employer – Vet/Disability Application FAQs
Software Powered by iCIMS
www.icims.com