Client Reference Code: 2024-31794

“Average target compensation of $100K + uncapped incentives”

JOB SUMMARY

Supervise the daily operations of a geographically assigned sales team that sells to our residential customers offering best-in-class services and supporting goals of soliciting new prospective customers.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.Responsible for meeting and exceeding budgeted headcount and sales goals.A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building and leading teams, and developing skills in others.Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment.Recruit, interview, hire, and train Residential Connectivity Sales staff.Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner.Possess the knowledge and expertise to lead, guide, and develop Residential Connectivity Sales Specialists in their role.Identify knowledge and training gaps within the Residential Connectivity Sales Specialist team and develop plans to address them.Be familiar with reporting and analytics necessary to drive and support business decisions.Collaborate with other departments and support teams to achieve goals and objectives.   Work allocated will consist of approximately 60% fieldwork and 40% office work.Coach to and follow Charter’s Sales Process.Communicate territory assignments to Residential Connectivity Sales Specialists.Monitor the payroll process and ensure timely and accurate approval of all commission payments.Handle employee relation issues, including performance appraisals, coaching, and training.Completes administrative tasks related to all sales activities and ensures their team does the same.Has a detailed understanding of Charters product offerings and value proposition in the markets they sell in.Maintains current, in-depth knowledge of the marketplace, including competition, and ensures relationships with customers, business partners, and co-workers are positive and professional.Prepares reports as needed.Perform other duties as requested by leadership.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand the English Language.Excellent communication, interpersonal and organizational skillsPossess strong technical and computer skillsAbility to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicleAbility to work outside for extended periods in any season and/or during inclement weatherFamiliarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applicationsMust be able to work non-traditional work hours such as evenings and weekendsValid driver´s license, satisfactory driving record within Company required standards, and auto insuranceAbility to complete documentation accurately.

Required Education

Bachelor´s degree in business or marketing, or equivalent work experience.

Required Related Work Experience and Number of Years

2+ years of Outside Sales or related work experience.

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

Knowledge of Direct Sales practicesExperience with consumer education of products and servicesKnowledge of cable or telecommunications services

Preferred Related Work Experience and Number of Years

Sales Supervisory experience preferred - 0.5+

WORKING CONDITIONS

Field and Office environmentOutside field environment with exposure to inclement weatherTravel as required

Job Code : SDT465

2024-31794
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13538 Business Unit: Marketing Zip Code: 43215

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.