UPMC is looking to hire a full-time Supervisor to lead the Patient Access staff at Passavant McCandless as well as support the staff at Passavant Cranberry at least two days a week. The position will typically work Monday through Friday during evening hours, 3:00pm-11:30pm. However, all shifts (daylight, evening, and overnight) and days (weekdays, weekends, and holidays) would be required as needed to help maintain staffing levels. 

As the Supervisor, you will perform a wide variety of functions depending on the needs of the department.  You will be responsible for technical support, cognizant skills required for other roles in the department, staff direction and development, leadership, accountability for key performance indicators, quality improvement, continuing education activities and supervision of associates. In this role, you will need to ensure that methodologies, policies, and procedures are deployed to guarantee the highest quality standards with extraordinary customer service as the goal. The Supervisor demonstrates the philosophies and core values of UPMC in the performance of duties.

Responsibilities:

Complete department schedule, and weekly time/attendance and monitors PTO requests to ensure staffing coverage. Manage overtime keeping within budgetary requirements. Participate in assigned committees, special project tasks, and work groups as directed by department management. Foster an environment that encourages associate growth and development. Serve as a coach, mentor, team builder and facilitator. Provide on-call support to staff in the event of problems and/or staffing concerns. Serve as a resource person for technical and/or operational questions as a liaison with clinical and nonclinical departments ensuring the highest standards of data integrity are met.  Identify problems; define alternatives and recommend practical efficient solutions. Responsible for training new associates and provide ongoing education and communication to staff. Review to ensure 100% compliance with uLearn requirements is met. Evaluate staff to ensure compliance with departmental competencies is met invoking additional training as needed. Represent the department in the absence of the manager. Make effective decisions within the scope of delegated authority. Follow up on customer complaints and issues; ensure problem resolution and corrective action for long-term solutions. Conduct new associate interviews working with HR to finalize the process. Collaborate with the manager and utilize other resources regarding personal issues and/or situations that have real or potential impact on the department and/or institution. Develop and update work-specific procedural and policy documentation.