**UPMC Home Health is hiring a Patient Access Supervisor to support the Central and Western UPMC Home Health areas. This is a Monday through Friday, 7:30 AM to 4:00 PM position. There is the possibility of working a hybrid schedule of two days in the office after a mandatory, 90-day in-office training. Please note this is a** **_working_** **supervisor position. The Patient Access Supervisor will, in addition to managing staff, be actively calling insurance companies as well as updating staff for insurance changes.** **Responsibilities:** + Responsible for training new associates and providing ongoing education and communication to staff. + Develop and update work-specific procedural and policy documentation. + Foster an environment that encourages associate growth and development. + Serve as a coach, mentor, team builder and facilitator. + Provide on-call support to staff in the event of problems and/or staffing concerns. + Serves as a resource person for technical and/or operational questions as a liaison with clinical and non-clinical departments ensuring the highest standards of data integrity are met. + Identify problems; define alternatives and recommend practical efficient solutions. + Conduct new associate interviews working with HR to finalize the process. + Collaborate with the manager and utilize other resources regarding personal issues and/or situations that have real or potential impact on the department and/or institution. + Represent the department in the absence of the manager. Make effective decisions within the scope of delegated authority. + Completes department schedule, and weekly time/attendance and monitors PTO requests to ensure staffing coverage. Manage overtime keeping within budgetary requirements. + Follow up on customer complaints and issues; ensure problem resolution and corrective action for long-term solution. + Associate or Bachelor's degree in business, healthcare administration, finance, or related field and 1 year of healthcare billing, registration, or patient business services experience required. + Or a minimum of 4 years of healthcare billing, registration, or patient business services environment. + Supervisory experience preferred. Strong interpersonal and communication skills and ability to effectively problem solve and make independent decisions. + Know insurance pre-certification/pre-authorization, Managed Care, Medicare/Medicaid, and Commercial insurance plans. + Prior working experience on personal computers and various office equipment. **Licensure, Certifications, and Clearances:** + Credentialing as a Certified Healthcare Access Associate (CHAA) through the National Association of Healthcare Access Management (NAHAM) preferred. + Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**