In order to apply for a position at Lumeris, you must create an account using your email address and a password of your choosing. This account will allow you to receive notifications each step of the way through the job application process. With these updates, you’ll never have to wonder where you are in the process. Additionally, we can easily send pertinent documents to you for your review. Once you create the account, you may apply to any position you feel is a good fit without having to re-enter information. Thank you for your interest in Lumeris. **Position:** Supervisor, Patient Engagement Specialist **Position Summary:** The Supervisor is responsible for leading and supporting a matrixed team of Patient Engagement Specialists and their daily activities, including telephonic outreach to patients with the goal of scheduling a variety of primary care services. This role ensures all daily metrics and assigned tasks are successfully and consistently achieved by the team. Metrics include daily call volumes, appointments scheduled and also achieving a high quality of service while engaging patients. This role is as a leader on the team that can assist in managing escalations and triaging complex issues as they arise. The Supervisor also works closely with leadership and the healthcare providers on managing schedules and routing efficiencies in support of providing outstanding care and services to patients while supporting providers in the field. **Job Description:** Primary Responsibilities + Supervising and mentoring the patient engagement team to ensure the highest level of performance and efficiency. + Developing and implementing strategies for patient outreach to maximize patient engagement satisfaction. + Overseeing the scheduling and coordination of patient visits for in home health services, ensuring patient needs are met on a timely basis. + Collaborating with other departments to incorporate home health services into broader care continuity strategies. + Monitoring team performance metrics and providing regular feedback to enhance effectiveness of patient outreach. + Facilitation training and development programs for the patient engagement team to continuously improve their skills and patient service levels. + Frequent evaluation of call recordings and coaching on telephonic soft skills. + Flexing and repositioning staff to strategically meet call volume and appointment metrics. + Ensuring adherence to healthcare regulations, standards, and best practices in all patient engagement functions. + Participating in/leading cross-functional meetings to advocate for the needs and priorities of the patient engagement team. + Managing patient information with the utmost confidentiality and in compliance with healthcare privacy laws. + Providing regular reports to senior management, offering insights on team performance, patient feedback, and suggested adjustments to strategies or procedures. + Enforcing a positive, patient- centered culture that values excellence in service delivery. + Continually looking for ways to increase patient satisfaction and engagement and implementing changes as necessary. + Liaising with medical professionals as necessary to ensure services are scheduled and performed accurately. Qualifications + Associates degree in related field or equivalent + 6+ years of relevant experience or the knowledge, skills, and abilities to succeed in the role, preferably in a call center or similar environment + 3+ years of leadership experience or the knowledge, skills, and abilities to succeed in the role” + Firm interpersonal, critical thinking, and problem-solving skills, including the ability to interpret, conceptualize, and disseminate data/information in a readily understandable manner. + Ability to guide, coach, mentor, support, collaborate and develop large team in person and virtually. + Strong interpersonal, oral, written communication with the ability to interact at all levels internally and externally. + Exceptional communication and presentation skills, both written and verbal, with the ability to effectively communicate with individuals at all levels internally and externally. + Effective time-management and project management skills, including the ability to plan proactively, interpret complex processes and/or programs, resolve and/or escalate issues in a timely fashion and ensure adherence to timelines. + Ability to work independently and collaboratively as a member of an interdisciplinary team. + Excellent interpersonal and customer service skills, including telephone etiquette. + Proficiency in using computer systems and other technical applications. + Ability to be flexible and adaptive to a changing environment. Working Conditions + While performing the duties of this job, the employee works in normal office working conditions. Disclaimer + The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties and skills required. The physical activities, demands and working conditions represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities. \#LI-Remote Lumeris is an EEO/AA employer M/F/V/D. The hiring range for this position is: $54,800.00-$73,250.00 Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. This role may also be eligible for incentive compensation. At Lumeris, we are committed to providing a total rewards package that supports your overall well-being. Our benefits include medical, vision, dental, well-being programs, 401(k) with company matching, life insurance, paid time off including paid leave, and so much more. Learn more by visiting our Careers Page (https://www.lumeris.com/healthcare-consulting-careers/) . **Member Facing Position:** Yes- Member or Patient Facing Position **Location:** Remote, USA **Time Type:** Full time **Lumeris and its partners are committed to protecting our high-risk members & prospects when conducting business in-person. All personnel who interact with at-risk members or prospects are required to have completed, at a minimum, the initial series of an approved COVID-19 vaccine. If this role has been identified as member-facing, proof of vaccination will be required as a condition of employment.** **Join Our Growing Team!** Lumeris is bringing common sense back to the business of healthcare by empowering value-based care. We create the partnerships and perspectives that are making healthcare safer, more affordable and more personalized for providers, patients and payers alike. We were founded on the belief that it should be easier to provide the right care, at the right time, at the right cost. Our model is bringing that belief to life, improving outcomes and empowering financial sustainability along the way. **Why Join Lumeris?** At Lumeris, you will be part of team that is focused on solving the nation’s healthcare problem, and you will be able to contribute to our purpose. Our environment is fast-paced, change-oriented and focused on growth and employee engagement. At Lumeris, we know that talent is best utilized when given the opportunity to succeed. That is why we have removed the boundaries that inhibit success and focus on fostering an environment that allows employees to utilize their talents.