Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state  CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.  While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!

Virginia Mason is seeking a highly motivated and experienced Supervisor to lead our Patient Financial Services team.  The ideal candidate will possess strong leadership, analytical, and communication skills, with a proven track record of success in managing a team within a healthcare setting.  This role is responsible for overseeing all aspects of patient billing, collections, and customer service, ensuring efficient and compliant operations.

Responsibilities:

Team Management: Supervise, train, and mentor a team of Patient Financial Services representatives, providing ongoing support and development opportunities.  Conduct performance evaluations, address performance issues, and foster a positive and productive work environment.

Operations Management: Oversee daily operations of the Patient Financial Services department, ensuring adherence to established policies, procedures, and regulatory compliance (e.g., HIPAA).  Monitor key performance indicators (KPIs) and implement strategies to improve efficiency and productivity.

Billing and Collections: Manage the entire revenue cycle process, including patient registration, charge entry, billing, claims submission, and follow-up on outstanding accounts.  Develop and implement strategies to improve collection rates and minimize denials.

Customer Service: Ensure exceptional customer service is provided to patients, physicians, and other stakeholders.  Resolve patient inquiries and complaints effectively and efficiently.

Reporting and Analysis: Generate regular reports on key performance indicators (KPIs), including revenue cycle metrics, collection rates, and denial rates.  Analyze data to identify trends and areas for improvement.

Compliance: Maintain compliance with all applicable federal and state regulations, including HIPAA and other relevant healthcare laws.  Stay abreast of changes in regulations and implement necessary updates to policies and procedures.

Process Improvement: Identify opportunities to streamline processes and improve efficiency within the Patient Financial Services department.  Implement and monitor changes to ensure effectiveness.

Budget Management: Assist in the development and management of the department's budget.  Monitor expenses and identify opportunities for cost savings.

System Management:  Oversee the utilization and maintenance of patient financial services software and systems.  Collaborate with IT to resolve system issues and implement upgrades.

This position requires 3 years increasingly responsible leadership experience, preferably in a progressive healthcare setting. Demonstrated customer service, written and verbal communications skills and the ability to manage a diverse staff model. A high school diploma or GED is required.

Previous experience in a Clinic/Hospital financial business opperation, extensive knowledge of billing guidelines, and Federal and State billing regulations and previous supervisory experience is preferred.

We deliver inspired people to do meaningful work.

We are an equal opportunity/affirmative action employer.