Welcome page Returning Candidate? Log back in! Supervisor, Pharmacy Data Entry Job Locations US-KY-Louisville Job ID 2024-5310 Category Other Overview

 

 

 

YOUR PASSION, ACTIONS & FOCUS is our Strength

Become one of our Contributors

Join the KnipperHEALTH Team!

 

POSITION SUMMARY:

 

The Pharmacy Data Entry Supervisor manages the pharmacy data entry team, activities, processing, order fulfillment and deliverables associated with assigned Pharmacy Program(s). 

 

Responsibilities Ensure prescription data entry services are completed in an accurate, efficient, and timely manner through management, review, and training of the pharmacy data entry teamServes as a liaison between pharmacy data entry and program teams, assessing current and future data entry needs and ensuring proper staffing for those needsDirect the work force either directly or indirectly through the management hierarchy to include interviewing, selection, orienting, training, coaching, performance management, as appropriateCoordinate and supervise the daily activities of pharmacy data entry team members that range from routine to moderately complex. Typically, does not spend more than 5% of time performing the same work as those supervisedMonitoring attendance, weekly timecard approval, and PTO requestsEnsuring pharmacy technicians understand and comply with all pharmacy objectives, performance standards, and policiesAssist Team Leads with answering questions regarding best practices Ensure necessary changes are made in staffing based on day of week, volume of work, client priority, or other anticipated or unanticipated events to ensure SLAs are achievedIdentify operational issues, suggest, and implement improvements Monitor and evaluate performance, train, coach, and escalate performance issues as necessaryMonitor Key Performance Indicators (KPIs) – Identify, track, and utilize KPIs to achieve business objectives and drive continuous process improvementPerform routine audits to ensure standard operating procedure (SOP) complianceEnsures completion of new hire on-boarding and competency training Preparing reports and analyzing data to assist management of goalsWorking with other supervisors and management team members to support Custom Pharmacy Solutions and maximize customer satisfactionKeep management updated on all activities, metrics, and issuesProvide communication and follow up to ensure teams are fully informed of all new information related to products, procedures, customer needs and company related issues, changes, or actionMonitor individual, team results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targetsEnsure that staff receive the training needed to be proficient in their rolesAnswer questions and requests, respond to and refer inquiries to the Pharmacist when necessaryProvide high quality customer service to patients and doctors while protecting patient confidentialityPerform all other duties as assigned

 

The above duties are meant to be representative of the position and not all-inclusive.

Qualifications

MINIMUM JOB REQUIREMENTS:

 

Bachelor's Degree and/or three (3) or more years related experience or equivalent combination of education and experience Three (3) or more years of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related fieldTwo (2) or more years of supervisory experience providing customer service to patients, clients, or customers, including meeting quality standards for services – preferably in a call center settingRegistered and licensed pharmacy technician by the Kentucky Board of Pharmacy in good standingCommitment to complete the ‘technician in training’ requirements approved by the Indiana Board of Pharmacy within one year of hire date, if unlicensedNationally certified through the PTCB or another approved certifying agency (preferred, but not required)Knowledge of medical terminology (including sig codes and Roman numerals), brand and generic names of medications, and general pharmacy terminologyExperience with HIPAA, PDMA, cGMP adverse eventsExperience with insurance procedures, drug reimbursement issues, and claim adjudication process

 

 

KNOWLEDGE, SKILLS & ABILITIES:

Ability to coach, train, and motivate employees and evaluate their performanceService minded; focus on recognizing and meeting the needs of others (especially patients and care partners)Able to manage one's own time and that of their direct reports; seeks agreement on resource allocation considering all stake holders; demonstrates frugality by properly preparing and adhering to budgets; seeks ways to decrease cost and spend only on things that improve customer satisfactionThorough understanding of the State of Kentucky Board of Pharmacy RegulationsPersonal initiative and commitment to team and organizational goalsAbility to work independently with minimal supervisionAbility to work under pressure and appropriately prioritize responsibilitiesAbility to accept changing workflows and unexpected demands requiring flexibilityExcellent verbal and written communication skillsExcellent analytical, problem solving and decision-making skillsExcellent interpersonal and customer service skillsExcellent organization skills with attention to detailExcellent typing / keyboarding skillsAbility to learn from a variety of techniquesAbility to accept ambiguity at times and apply decision making skills to determine course of actionAbility to follow established process flowsAbility to perform accurately and efficiently when inputting information into computer softwareAbility to effectively multi-taskStrong computer skills including Microsoft Office products, presentation software, communication and collaboration tools, and Adobe PDF or comparable. Basic math skillsStrong understanding and practice of data entry, medical records, and dispensing systems and equipmentAbility to possess and obtain knowledge of medication names – generic and tradeAbility to recognize subtle differences in names and numbersAbility to work effectively in highly stressful situations, exhibiting flexibility in changing situations

 

PHYSICAL DEMANDS:

Location of job activities 100% insideStand and sit for prolonged periods of time

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

I understand this job description and its requirements.  I understand this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs

Software Powered by iCIMS
www.icims.com