Major Responsibilities:

Supervises operational activities of pharmacy technicians, coordinates staff to meet daily priorities, resolves issues, and insures services are safe, timely and high quality.Ensures appropriate documentation is completed and retained. Participates in the maintenance of department compliance with federal, state, Accrediting Organization, and other regulatory law and/or standards.Provides leadership, training and support for department strategic initiatives.Supports budget targets through inventory management, waste reduction, and efficient workflows.Coordinates daily staffing and scheduling of pharmacy technicians to ensure workload needs of the department are met. Problem solves daily issues as needed.Coordinates departmental Quality Assurance activities including but not limited to, patient care area inspections, unit-based cabinet inspections, refrigerator logs, controlled substance audits, and medication event tracking. Ensures that all pharmacy technicians are providing safe, accurate, and efficient services in the drug distribution and sterile products preparation.Leads team members to comply with strategies and tools to achieve system, hospital and department goals. Assists with planning and implementation of workflow changes, process improvements, and technology implementationParticipates on hospital-wide and system committees/teams and collaborates with other departments as needed.Develops and implements new and improved services through evaluation and innovation.Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Licensure, Registration, and/or Certification Required:

Pharmacy Technician certification (CPhT) issued by the Pharmacy Technician Certification Board needs to be obtained within 2 years, orPharmacy Technician Certified (ExCPT) issued by the National Healthcareer Association needs to be obtained within 2 years.If working in WI: Registered as a Pharmacy Technician through Wisconsin Department of Safety and Professional Services, application must be submitted prior to start date.If working in IL: Registered as a Pharmacy Technician through Illinois Department of Financial and Professional Regulation, application must be submitted prior to start date with license obtained within 60 days of date of submission.

Education Required:

High School Graduate.

Experience Required:

Typically requires 3 years of experience in pharmacy as a technician, with experience as a lead or senior level staff.

Knowledge, Skills & Abilities Required:

Demonstrated leadership skills and abilities including organization, prioritization, decision making, team building, customer service, and conflict resolution.Advanced level knowledge of the advances in pharmaceutical practices and understanding of health care and retail pharmacy trends.Knowledge of pharmacy standards, policies, procedures, and Health Insurance Portability and Accountability Act (HIPAA) regulations.Intermediate computer skills including the ability to navigate through a database and run reports. Proficient keyboarding skills and previous experience with Microsoft Office products, electronic mail and/or electronic health information records systems.Excellent communication and interpersonal skills. Demonstrated ability to maintain confidentiality, take initiative, and to work effectively with providers, staff and patients.Demonstrated strong problem-solving skills including the ability to handle difficult situations.Must be detail-oriented with the ability to handle multiple demands simultaneously.

Physical Requirements and Working Conditions:

Must have fine motor manipulation of hands and wrists to use computer keyboard and to prepare syringes.Will be exposed to chemical hazards, so will be required to wear protective clothing as necessary.Must have functional speech, vision, and hearing.Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.