Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global networkTraining and development programs to take your career to the next levelComprehensive health and life benefits (subject to location) ResponsibilitiesHow will you make an impact?
Responsibilities
The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.Supports the Manager in meeting operational performance targets and monitoring the station operation budgetConfers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implementedReviews and standardizes procedures to improve efficiency within the operationMaintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulationsInvestigates and resolves customer service issues as well as operation issuesParticipates on operational conference calls, station audits and prepares various reportsCoordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staffMaintains records such as time and attendance, personnel files and performanceWill provide guidance to the team on performance issues as well as coach and counsel employees.As necessary, the Supervisor will work in the operation during peak or irregular periods QualificationsWho are we looking for?
Requirements:
Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American AirlinesMust be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is criticalMinimum Age: 18High school diploma or GED equivalentCollege coursework or college degree desirableValid state driver’s licensePrevious work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport managementProven leadership and analytical skillsAbility to effectively and efficiently manage multiple and often competing prioritiesDemonstrated ability to communicate verbally and in writingWilling and able to work non-standard work schedules when necessary due to changing or unplanned operational needsPossess the legal right to work in the United StatesMust be able to read, write, fluently speak and understand the English languagePrevious working experience in a team lead, supervisory or managerial role preferredMinimum one year customer service experience preferred
Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
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