Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Supervisor, Titles & Records

Management Level

Supervisor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $53,200.00 - $79,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

This position assists the Office Manager in supervising and coordinating the general office function of the Auction, ensuring the accuracy and completeness of all sales paperwork and documents, and
assists customers with problems that may arise in the sales process.

• Supervise, schedule, determine work procedures, assign duties, expedite workflow, and supervise office, counter, and block clerks to efficiently process sales transactions.
• Review work as necessary to ensure accuracy, conformance to policies and procedures, and a high quality of customer service.
• Supervise balancing of all sales.
• Respond to customer inquiries and resolve any problems that may occur in the sales process.
• Provide accurate and friendly service to dealers and interact with other departments as necessary to resolve customer problems.
• Monitor DMV laws, stay up to date on new regulations and ensure conformity with DMV regulations.
• Supervise title clerks and schedule according to workload.
• Assist with resolving complex title issues.
• Supervise floor plan clerks, assuring that dealers are properly registered for floor plan use, confirming floor plan availability, and preparing floor plan agreements and summaries.
• Maintain and monitor office equipment.
• Supervise inventory and ordering of office and block supplies.
• May help with other duties, assist vendors, and answer employee questions regarding procedures and services, etc.
• Assist manager in counseling and disciplining employees, as necessary. Under the direction of the manager, plan, monitor and evaluate employee job performance, and assist manager in conducting performance appraisals.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
• Work with manager to review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.
• Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.
• Enforce all company policies and procedures related to employee and customer conduct.
• Perform other duties as assigned by manager.

Qualifications:

High School Diploma/GED and 5 years’ experience in a related field (automotive shop preferred). The right candidate could also have a different combination, such as a bachelor’s degree in a related discipline and 3 years’ experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience.

1-3 years of previous management/supervisory experience or 2-4 years of customer service or sales support experience preferred.

Excellent leadership and supervisory skills.

Strong customer service orientation and problem-solving skills.

Excellent communication (written and verbal) and interpersonal skills required.

Ability to work in a high performance, fast-paced team environment.

Solid computer skills, including ability to use Internet and MS Office effectively.

Ability to adapt to and work effectively within a constantly changing environment.

Ability to sit or stand for prolonged periods of time. Ability to perform repetitive tasks. Manual dexterity.

Regularly required to stand, walk, reach, talk and hear. Frequently required to stoop, kneel, crouch, bend, squat and climb.

Vision abilities required include close, distance and depth perception.

Work Environment: Occasional exposure to outdoor weather conditions as well as noise, dust, and fumes in auction lanes.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.