Company: Oak Street Health
Title: Supervisor, Transitional Care Coordinator
Role Description:
Oak Street Health takes a team-based approach to providing outstanding patient care. Transitional Care Coordinators (TCCs) are an integral part of the team who help track patients across hospital and post-acute settings and help them get connected back to primary care. The Supervisor, Transitional Care Coordinator will provide day-to-day oversight and support to the TCC team. This includes but is not limited to: onboarding new TCCs, obtaining EMR access, assisting with workflow development, collaborating with Transitional Care RNs, Practice Managers, hospitals, community providers, and care teams, and ensuring the TCC team is exceeding expectations. We also expect you to be highly flexible, covering additional responsibilities, as needed. This will primarily be a remote work position.
Core Responsibilities:
Serve as Transitional Care Coordinator team lead
Coach associates and recommend methods to improve performance
Support team in identifying, designing, and implementing process improvements
Track and report on operational processes and productivity
Track resource issues and recommend solutions
Manage inbound notifications related to transitional care events from payer, vendor, facility, and other sources
Conduct outreach to inpatient and post-acute facilities to obtain information such as admission & discharge dates and discharge plans
Request and obtain medical records, routing documents to clinical staff for review, and uploading documents into electronic medical record platform
Conduct outreach to patients to schedule and confirm post-discharge appointments within electronic medical records platform
Coordinate with care team, facility, payer, and community-based organizations to ensure patientsâ transitional care needs are met
Other duties, as assigned
What are we looking for?
A flexible and positive attitude
A welcoming and nurturing attitude toward our patient population
Strong computer skills and basic knowledge of Microsoft Excel and electronic medical records
Experience in customer service setting (specific experience in healthcare preferred but not required)
Experience with care coordination and collaborating with an interdisciplinary team
Professional phone etiquette
High level of integrity
Proficient PC skills
College degree preferred, high school diploma required
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
US work authorization
Someone who embodies being Oaky
What does being Oaky look like?
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being relentlessly determined
Why Oak Street Health?
Oak Street Health is on a mission to Rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patientâs communities, and focused on the quality of care over volume of services. Weâre an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oaky values and passion for our mission.
Oak Street Health Benefits:
Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health