Bermex, Inc.

About The Team

At Bermex, we put value on our customer relationships. We’re always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.  

About the Role

The Water Meter Installation Supervisor reports to the Operations Manager at Bermex. This position will play a key role in interacting with customers, holding knowledge of industry standards, interfacing with management from within and outside of the department, and leading special initiatives in the water meter services department. This position requires a high degree of water meter knowledge, excellent time management, and exceptional interpersonal communication skills.

***Salary Transparency: Pay rate for this position is at $68,000/year.***

What You’ll Do

Water Meter Installation SupervisionIdentifies, investigates, and resolves issues ensuring deadlines are metPartners with customers, managers, utility, or other personnel to ensure customer satisfaction with ongoing communication, cooperative problem management, and regular feedback on goal achievement or obstacles experiencedWorks with Manager and other leaders to identify and address inefficiencies and opportunities for cost reductionExplain and demonstrate work tasks to new workers or assign training tasks to experienced workersRecommends or implements personnel actions, such as employee selection, evaluation, rewards, or disciplinary actionsRecommend and implement measures to improve worker motivation, equipment performance, work methods, or customer servicesRequisitions needed personnel, supplies, equipment, parts, or repair servicesMeter Services AssistanceDrives vehicles or equipment to complete work assignments or to assist workersInterprets transportation regulations, safety regulations, or company policies and procedures for workersPrepares, compiles, and submits reports on work activities, operations, productivity, or work-related accidentsResolves worker problems or collaborate with employees to assist in problem resolutionPerforms or schedules repairs or preventive maintenance of vehicles and other equipmentAssists workers in tasks, as needed, such as disconnecting and reconnection of consumer accounts, and water meter exchange and/or installations.Customer CommunicationHandle customer inquiries when applicable or refer customer complaints to the appropriate authorities,May provide general information about the meter services to customers, when applicableUse telephones, tablets, and/or computers to communicate

About You

Must have:

Education: High School Degree/GEDExperience: Must be 21 years of age or older.

Your Skills:

Ability to multi-task and work independently as well as a teamExcellent leadership skills and ability to manage a teamExceptional flexibility in daily routines and route schedulingProject management skillsProven understanding of industry standardsAdequate time management skills to facilitate worker efficienciesExcellent communication skills, comfortable interacting management and customersAbility to interact with unhappy or negative customers in a professional mannerExcellent attention to detail for problem solving and findingAbility to walk long distances and prepare for weather conditions, accordingly

Benefits

Health and Safety

Group health plans including medical/prescription, dental, vision and a variety of other coverage optionsCompany paid group life insurance, accidental death & dismemberment insurance, short- and long-term disabilityFlexible Spending Accounts or an option for a Health Saving Account with company matchCompany Paid Employee Assistance Program (EAP) for all employees and eligible family members

Retirement

Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no costRoth or Traditional 401(k) Retirement plan with company match

PTO Plans

After 90 completed days of service for full-time employees:

Paid VacationPaid HolidaysPaid Wedding DayVeterans Day paid time off for our veteransPaid Sick Time (New York based positions ONLY)

Perks/Allowances

Company vehicle (for all driver-based positions)Gas card for company vehicle (if applicable)Company provides cell phone or mobile allowance (only if applicable)Boot allowance from approved vendorsDaily per diem for travel-based positions

Where We Work

Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day.

Internal Job Description

Company Description

At Bermex, we put value on our customer relationships. We’re always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.  

Role Description

The Meter Services Supervisor reports to the Operations Manager at Bermex. This position will play a key role in interacting with customers, holding knowledge of industry standards, interfacing with management from within and outside of the department, and leading special initiatives in the meter services department. This position requires a high degree of metering knowledge, excellent time management, and exceptional interpersonal communication skills.

Essential Duties & Responsibilities

Meter Reading SupervisionIdentifies, investigates, and resolves issues ensuring deadlines are metPartners with customers, managers, utility, or other personnel to ensure customer satisfaction with ongoing communication, cooperative problem management, and regular feedback on goal achievement or obstacles experiencedWorks with Manager and other leaders to identify and address inefficiencies and opportunities for cost reductionExplain and demonstrate work tasks to new workers or assign training tasks to experienced workersRecommends or implements personnel actions, such as employee selection, evaluation, rewards, or disciplinary actionsRecommend and implement measures to improve worker motivation, equipment performance, work methods, or customer servicesRequisitions needed personnel, supplies, equipment, parts, or repair servicesMeter Services AssistanceDrives vehicles or equipment to complete work assignments or to assist workersInterprets transportation regulations, safety regulations, or company policies and procedures for workersPrepares, compiles, and submits reports on work activities, operations, productivity, or work-related accidentsResolves worker problems or collaborate with employees to assist in problem resolutionPerforms or schedules repairs or preventive maintenance of vehicles and other equipmentAssists workers in tasks, as needed, such as disconnecting and reconnection of consumer accountsCustomer CommunicationHandle customer inquiries when applicable or refer customer complaints to the appropriate authorities,May provide general information about the meter services to customers, when applicableUse telephones, tablets, and/or computers to communicateOther duties as assigned

Requirements:

Minimum Qualifications:

Education: High School Degree/GEDExperience: Must be 21 years of age or older.1 or more years of supervisory experience

Preferred Qualifications:

Education: Associates Degree from accredited college or university2 + years of proven supervisory/management experience.Experience: Additional experience in utility supervision or a related field

Desired Skills:

Ability to multi-task and work independently as well as a teamExcellent leadership skills and ability to manage a teamExceptional flexibility in daily routines and route schedulingProject management skillsProven understanding of industry standardsAdequate time management skills to facilitate worker efficienciesExcellent communication skills, comfortable interacting management and customersAbility to interact with unhappy or negative customers in a professional mannerExcellent attention to detail for problem solving and findingAbility to walk long distances and prepare for weather conditions, accordingly

Office

Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day.

Additional:

Department & Division: Operations, Meter Services

Exempt Status*: Exempt

Reports to**: Operations Management

Works with Inside Company:

Field Operations TeamsCorporate Teams

Works with Outside Company:

Customers and government officials, as necessary

Working Conditions:

All outdoor environmental conditions

Supervisor Responsibilities:

Supervises team of Utility Technicians

Physical Requirements:

Must be able to remain in a stationary position for long periods of timeRepeat motions that may include the wrists, hands, and/or fingersWork that includes moving objects up to 50 lbs.Communication with others to exchange information. Must be able to see, read, write, and speakRequires standing, walking, reaching, stooping, kneeling, crouching

Travel Requirements:

% of travel time: 10%

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at hr@acrtinc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)