<< Back to Careers Supervisor: Quality Assurance (Insurance)

Pretoria
Permanent
Marked Related

Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set targets.

 

Position Description:

·         Implement and monitor the QA process (Internal call centres QA)

·         Conduct call assessments

·         Reporting

·         Trend Reviews

·         Coach staff for QA/Performance improvement

·         Staff training

 

Requirements:

·         Matric

·         Qualification in Call Centre Management

·         RE 5

·         RE 1 (advantage)

·         Recognised qualification recognised by FSB

·         3 Years’ Experience in Quality Assurance in an Outbound Call Centre Sales Environment (Insurance Industry)

·         2 Years’ Call centre Supervisory experience

 

Posted 2024-05-15

Please provide ALL the information requested below, to submit your CV:

Your first name:

Your surname:

Your email address

Attach the files below

Files must be:

Smaller than 3 megabytes each Either MS Word, PDF, Jpeg images or text (txt) files Attach your CV:

Attach a copy of your ID:

Attach a recent payslip:
I agree that AtripleA Recruitment & Temps may collect my personal information as submitted, and make use of this information as set out in the Privacy Policy