Description Position at MacAllister Rentals

Position Summary

This position will direct and supervise the shop and/or field functions of the relative location. This includes but not limited to coordinating and managing workflow of shop and/ or field; maintain communications between all parties, ensure shop is appropriately staffed, ensure the shop is in compliance with all safety regulations and guidelines, and other leadership duties.

 

Position Duties/Responsibilities

Primary Responsibilities:

Direct and manage the day-to-day shop operations of a shop and or/field location, which includes monitoring all work during the process and overseeing all work order functionsEnsure the shop produces high quality, efficient repairs and customer serviceAssist with reviewing and analyzing shop service operations such as work-quality, efficiency, and shop expenses Supervise, coach, train, discipline, and lead assigned shop staffInvestigate and follow up on service-related complaints and vendor invoices, identify the need for changes in operations and initiate corrective measures as neededMonitor and comply with all safety policies, procedures, and guidelines as they pertain to staff and customers within the shop and/or relative locationEnsure all facilities and equipment are in safe operating conditionAssist in the trouble shooting and repair of equipment, promoting and supporting the timely repair of equipmentPerform other duties as requiredPosition Requirements

Required:

High School Diploma or GEDMinimum of 3 years of experience with diesel equipmentMinimum of 1 year of experience supervising or leading staff

Preferred

Associates degree in related technical field5 years or more of experience with diesel equipment3 years or more of experience in supervising staff

Knowledge, Skills, And Abilities

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Excellent customer service skillsGood leadership skills, including creative thinking, decision making, goal setting and delivering results on projects and assignmentsExcellent communication skills—verbal and written—with people at all levels of the companyExcellent analytical skills, including the ability to interpret and apply policies, procedures, and guidelines, as well as developing and managing projects that require this skill setAbility to work in a fast-paced, high-pressure, deadline driven environmentGood multitasking abilities, detail-oriented and self-motivatedGood interpersonal skills and ability to manage conflict in a win/win styleProfessional demeanor with both internal and external contacts including personal appearance and friendly, courteous treatment of peers, subordinates and people at all levels inside and outside the organizationStrong computer skills experience with Microsoft Office (Outlook, Word, Excel), and the ability to learn MacAllister systems/databases/platformsAbsolute ability to keep both business and personal information confidential

Physical Requirements of Position:

Occasional non-confined sitting (able to move about at will.)Frequent rapid use of arms, hands or fingers, in handling or manipulating objects, or operating equipment, tools and/or instruments requiring fine eye-hand coordinationOccasional repeated bending, crouching, stretching, or crawlingFrequent communication other individuals. Must be able to able to exchange accurate information when speaking with customers, coworkers, and vendors.Frequent use of vision requiring minimum visual activity. Must be able to identify and distinguish colors and when using electronic and mechanical devices; may be required to operate a vehicle at various times.