Detailed Description This designated role is the first-tier level of the supervisor position. This individual has been with Netsync for 1.5-3 years and has mastered the roles/responsibilities of what it takes to be a field technician. This Supervisor I position will allow the candidates to be more involved with the PMO, Engineering, and Management departments while being able to implement a team of techs to successfully deploy customer assets. This individual will have mastered the Netsync delivery process and will ensure the following responsibilities are being met. The supervisor I position will be responsible for ensuring all ENG I-III are meeting Netsync standards while reviewing candidates quarterly. The supervisor I will always review their ENG III but ultimately work with other Supervisor I-III to review the pool of ENG-I-II that they worked with the most during Q1-Q4. Roles and Responsibilities + Implementation of new hardware and software in moderate-to-complex client network environments with guidance, review, and QA from Area Supervisors + Be a team player with the ability to work with peers implementing Collaboration solutions for enterprise sized clients + Provide Tier 1 support for network and Collaboration infrastructures. + Demonstrate continued growth and independence when working with clients and teammates + Support network standards, processes and security at client sites. + Maintain a professional demeanor when dealing with client; work jointly through technicians or leadership. + Participate in project meetings and design discussions. + Communicate issues with team leads/supervisors + Be able to approve/deny teams time cards and expenses + Work in a fast-paced environment while maintaining a clean work environment. + Participate in the delivery of project supplies. + Fluent in project documentation; pre/post/client etc. + Communicate project status and weekly activities to internal managerial staff + Train new hires on expectations and standardizations. + Lead small-medium sized deployments. + Approve technician documentation and review + Assist lead technician on-site to help sustain best practices on-site. + Understands all internal processes. + Conduct customer site walks for enterprise customers + Be involved in all IKO/EKO meeting and be able to conduct all SAVANT duties pertinent to their projects Additional Duties + Ability to receive instruction and perform tasks in a timely manner from Manager + Extensive knowledge of all tools and how to properly use them in client environments + Ability to help create client schedules and meet those deadlines + Skills to create and deliver presentations. + Be able to review team members and provide constructive criticism across all QPR categories + Ability to act as a coach and mentor others + Time management skills, ability to execute subtasks in the project. + Strong ability to accommodate different personality types + Strong ability to make consistent good decisions based on the situation + Client-service oriented + Understand all internal HR processes + Ability to travel more than 50% Skills and Experience + Mid-level knowledge of core technology services + Be able to build off team strengths and weaknesses + Must be able to document issues and be able to + Mid-level knowledge of Layer 1-3 products; ability to configure and install them based on complex requirements + Mid-level knowledge of network protocols and network design theory + Strong interpersonal skills + Excellent documentation skills + Requires clear level thinking and the ability to react to situations accordingly + 1-2+ years hands-on, technology related experience or equivalent education. Minimum Qualifications/Technical and Educational Requirements + Proven work experience dealing with client accounts, Basic hardware configurations, troubleshooting, and mid-level understanding of networking topologies and the OSI model + High school diploma or higher + Ability to utilize downtime to work towards career aligned certifications + Ability to grow and flourish in an ever changing corporate environment Training/Certifications + $2500 annual training budget as part of the Supervisor I role. + Certifications to include: + CompTIA Project+ + ITIL Foundation Ver. 4 + CAPM + PMI-ACP + DASM + DASSSM + Candidates Choice #ZR