**Overview** **ABM Industries** is seeking a dedicated and experienced **Shuttle Bus Supervisor** to oversee and ensure compliance with **shuttle bus operations at MCO** . The **Shuttle Bus Supervisor** will be responsible for monitoring **route performance, operator compliance, vehicle operation status, and manpower availability** while ensuring exceptional customer service. This role requires **strong leadership, transportation expertise, and a commitment to safety and service quality** , in compliance with **Aviation Authority regulations** . **Job Type: Full-Time** **Shift: Varies (Must be available for flexible scheduling)** **Pay Rate: Based on experience** **Benefit Information** ABM offers a comprehensive benefits package. For more information about ABM’s benefits, visit ABM 2025 Employee Benefits | Staff & Management (https://www.abm.com/) . **Key Responsibilities** **Daily Responsibilities** + Supervise **shuttle bus operations** to ensure **on-time performance, operator compliance, vehicle availability, and manpower efficiency** . + Enforce **local and company policies** to protect the interests of **the client and ABM** . + Monitor and enforce **DOT standards for work hours, licensing, and safety compliance** . + Create **daily reports** on **vehicle status, passenger volume, schedule adherence, incidents, and accidents** . + Train and **mentor new Shuttle Bus Operators** in **route operations** and ensure compliance with safety and operational standards. + Perform **driving duties as needed** during emergency operations, manpower shortages, or general route support. **Weekly Responsibilities** + Conduct **weekly ride-alongs** for **driver evaluations** . + Generate **weekly performance reports per shift** and report findings to management. + Manage and oversee **weekly bus washing operations** with on-site vendors. + Investigate **customer complaints** and provide detailed responses with corrective actions. + Replenish **office supplies** and maintain an organized workspace. + Perform **other duties as assigned** to ensure **efficient shuttle operations** . **Supervisory Duties & Contract Compliance** As part of the contract with the **Aviation Authority** , **Supervisors** must adhere to the following requirements: **A. Supervisor Role & Leadership** + Work under the direction of the **Site Manager and Assistant Managers** to **supervise Shuttle Bus Services** . + Provide **hands-on leadership** to shuttle bus drivers and dispatchers to ensure service quality and operational efficiency. **B. Operational Versatility** + Must be able to **perform the duties of Shuttle Bus Driver and Shuttle Bus Dispatcher** when needed. + Ensure compliance with **Aviation Authority requirements** , including **service intervals, scheduling, and equipment assignments** . + Any Supervisor and their replacements must receive **prior written approval** from the Aviation Authority. **C. Qualifications & Licensing Requirements** + Must **possess and maintain a valid CDL in the State of Florida** with the appropriate endorsements for **commercial passenger bus transportation services** . + Minimum of **two (2) years of experience in a supervisory role** in **commercial passenger bus transportation services** . + Proven ability to **manage drivers, dispatchers, and fleet operations** while ensuring regulatory compliance. **D. Commitment to Aviation Authority Operations** + Must be a **full-time, locally based employee** exclusively dedicated to the **Aviation Authority’s Shuttle Bus Service operation** . + Must maintain **strict adherence** to **safety regulations, operational protocols, and service performance expectations** . **Minimum Requirements** + **High School Diploma or GED** required. + Minimum **2 years of Commercial Driver License (CDL) experience** (required). + Minimum **2 years of leadership experience** in a **transportation environment** (preferred). + Must be **21 years of age or older** . + Must **pass a DOT physical examination** and meet all safety and medical requirements. + Must meet all the requirements to receive a **required airport security badge and customs seal** . + Strong **communication, problem-solving, and leadership skills** . + Ability to **work flexible shifts, including nights, weekends, and holidays** as needed. **Work Environment** + **Field and office-based** role, requiring **regular monitoring of shuttle operations, drivers, and dispatching** . + **Fast-paced, outdoor airport environment** , requiring adaptability to changing schedules, passenger demands, and operational challenges. + **Frequent standing, walking, and occasional lifting** of materials related to fleet operations. **Compensation & Benefits** + **Competitive salary** based on experience. + **Performance-based bonuses** . + **Comprehensive benefits package** , including **health insurance, retirement plans, and paid time off** . + **Opportunities for career advancement and professional development** . REQNUMBER: 112522