This role oversees front office operations managing customer eligibility for services appointment scheduling insurance verification payment collection and resolving system issues Responsibilities include coordinating provider schedules handling appointment requests managing medical records requests and subpoenas and engaging extensively with students and visitors The position includes supervisory duties ensuring efficient customer processing accurate information exchange and successful appointment and billing processesemphasis on delivering exceptional customer service maintaining fiscal responsibility and supervising Registration staff Additionally the role involves leading assigned projects such as surveys data collection report preparation and presentations This position is crucial during public health emergencies and may require Saturday work