Who we are: IT’SUGAR was founded to create an environment that fosters the greatest feeling of happiness and humor; that allows you to smile and laugh out loud without judgement. Expanding rapidly, with over 100 locations nationwide, IT’SUGAR aspires to a future where everyone has access to the pure joy that comes from indulging in a world with fewer rules and more sugar. There are three major things that differentiate IT’SUGAR from other candy retailers. One is the product – an unconventional twist on traditional candy store goods that focus on the humorous and outlandish. Second is the ambiance – full of bright colors, loud music, and lighthearted rebellion. Third is the people – passionate, optimistic, and energetic. The Supervisor will be the premier “RETAILTAINER”, provide unforgettable customer experience, and promote brand awareness. JOB RESPONSIBILITIES Coaching: + Lead, coach and motivate through positive, enthusiastic brand representation and present solutions for ongoing challenges. + Leads by managing through change and adversity. + Holds self and staff accountable for achievement of goals and metrics. + Holds self and staff accountable to our Core Values and coaches to the behaviors associated with them. Accountability: + Display enthusiasm and promote a cohesive group working environment; work closely with others as necessary; support group decisions and solicit opinions from coworkers; display team spirit. + Represent brand and core values appropriately at all times. + Must be proficient in product knowledge. + Must be able to work alone or with minimum amount of supervision. Selling Skills: + Ensures retail Indicators, Supporting KPIs and Financial Goals are achieved. (Sales, Conversion %, UPT, DPT, AUR etc.). + Drives brand loyalty by adopting an experiential selling environment, by setting the theater in a fun and engaging way. + Demonstrates selling skills through explaining benefits, features, prices, quality, value and other information, builds the business through providing the ultimate consumer experience. Customer Relations: + Shares information and communicates clearly to all levels internal and external. + Maintains the spirit of ownership by demonstrating problem solving skills to overcome obstacles and challenges. + Must be able to articulately convey the brand language. Operations: + Ensures all operational standards are maintained. + Maintains store cash handling records, reports and opening and closing procedures. + Reviews merchandise orders and inventory levels for accuracy and consistency + Ensures visual standards are appropriate and support the brand image. + Merchandises displays to visual guidelines. + Capture information on retail customers to enhance sales, maintain store’s client file. + Plan, coordinate and set-up for special events and promotions. + Maintain communication with associates regarding product recommendations to increase sales/inventory. + Understands all Loss Prevention (LP) policies and procedures and communicates LP issues with Store Manager. + Operational Responsibilities include cleaning, trash removal, backroom/rest room maintenance, mopping floors, etc. Supervisory Responsibilities: + Oversees the daily operation of the store and ensure that objectives are met - within company mission, and procedures/guidelines. + Creates a productive work environment through consistent coaching and training of the Sales Associates. + Ensures that all practices meet applicable legal requirements, policies and procedures. + Maintains the spirit of ownership by demonstrating problem solving skills to overcome obstacles and challenges. + Evaluates daily operations on an ongoing basis and makes recommendations/initiates action to enhance productivity, efficiency, effectiveness and profitability. JOB REQUIREMENTS + Education: High School diploma or equivalent + Years of Experience: 1 - 2 years of Professional Level of retail + Must have prior sales and management experience in a retail environment + Willing to work a flexible schedule of days, evenings, weekends, and holidays + Must be able to use PC and operate office equipment + Standing: While performing the duties of this Job, the employee is regularly required to stand; use hands to handle, or feel; reach with hands and arms and talk or hear. + Lifting: The employee is frequently required to walk and lift product in order to properly merchandise it. The employee must frequently, and independently, lift a nd/or move up to 25 pounds. Employee needs to be able to lift up to 50lbs (may be assisted with this task). Want to learn more about us? Visit our website:www.itsugar.com Visit us on Facebook:www.facebook.com/itsugar Visit us on Twitter:www.twitter.com/itsugar