There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
Why Inflight Services?
Our customers choose United because of our dedication to safety and passion for service. Uniteds Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.
Key Responsibilities:The Supervisor Inflight Services comprises of engaging and supporting a complementary team of flight attendants, cultivating trust with our flight crew members, working closely with other operational teams to deliver best in class customer service while demonstrating our Core4 values.
Inspire flight attendants to deliver a high-quality onboard experience to drive improvement in our NetPromoter Score (NPS)Recognize flight attendants for exemplary service, collaboration, and performanceAssist flight attendants at the Concierge Desk and resolve issues in the moment as necessaryExercise United’s core4 values to provide local support and care for flight attendants during any Inflight incidentBe responsible for the performance of the flight attendant team in line with the flight attendant collective bargaining agreementConduct investigations regarding performance, complaints, or other work-related issuesKeep flight attendant team advised by sharing corporate initiatives, and changes in policy or proceduresShowcase the delivery of new Inflight products as determined by the Flight Experience teamEnsure daily company goals, policy, and procedure compliance are metCoordinate with customer service and Station Operations Center (SOC) to ensure operational successEnsure safety goals are met and FAA regulatory requirements are consistently adhered to by the teamTeam oriented, with passion for people and delivering exceptional serviceDevelop positive relationships with team members and other work groups to achieve our common goalsParticipate in planeside briefings and engage with flight attendants to ensure they have the tools and resources to perform their jobs effectivelyShare customer feedback and call out issues that may interfere with the crew’s ability to deliver the prescribed serviceUnited values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
Why Inflight Services?
Our customers choose United because of our dedication to safety and passion for service. Uniteds Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.
Key Responsibilities:The Supervisor Inflight Services comprises of engaging and supporting a complementary team of flight attendants, cultivating trust with our flight crew members, working closely with other operational teams to deliver best in class customer service while demonstrating our Core4 values.
Inspire flight attendants to deliver a high-quality onboard experience to drive improvement in our NetPromoter Score (NPS)Recognize flight attendants for exemplary service, collaboration, and performanceAssist flight attendants at the Concierge Desk and resolve issues in the moment as necessaryExercise United’s core4 values to provide local support and care for flight attendants during any Inflight incidentBe responsible for the performance of the flight attendant team in line with the flight attendant collective bargaining agreementConduct investigations regarding performance, complaints, or other work-related issuesKeep flight attendant team advised by sharing corporate initiatives, and changes in policy or proceduresShowcase the delivery of new Inflight products as determined by the Flight Experience teamEnsure daily company goals, policy, and procedure compliance are metCoordinate with customer service and Station Operations Center (SOC) to ensure operational successEnsure safety goals are met and FAA regulatory requirements are consistently adhered to by the teamTeam oriented, with passion for people and delivering exceptional serviceDevelop positive relationships with team members and other work groups to achieve our common goalsParticipate in planeside briefings and engage with flight attendants to ensure they have the tools and resources to perform their jobs effectivelyShare customer feedback and call out issues that may interfere with the crew’s ability to deliver the prescribed serviceUnited values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table
What’s needed to succeed (Minimum Qualifications):Bachelors degree or 4 years of relevant work experienceRequired to attend Uniteds flight attendant training to earn FAA certification if not currently flight qualifiedMinimum 2 years equivalent or similar work experience2 years leadership experience leading and influencing a teamDOT Safety Sensitive PositionAble to work on site, weekends, and holidaysMust possess exceptional planning and organizational skills, along with strong written and oral communication skillsPositive demeanor and ability to adapt to constantly evolving work environmentProven conflict resolution and decision-making capabilityShown ability to work independently and in a team environmentMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is a crucial function of the positionWhat will help you propel from the pack (Preferred Qualifications):Bachelors degreeInflight Service, travel industry, or hospitality leadership experience highly preferredExperience supervising a unionized workgroupWhat’s needed to succeed (Minimum Qualifications):Bachelors degree or 4 years of relevant work experienceRequired to attend Uniteds flight attendant training to earn FAA certification if not currently flight qualifiedMinimum 2 years equivalent or similar work experience2 years leadership experience leading and influencing a teamDOT Safety Sensitive PositionAble to work on site, weekends, and holidaysMust possess exceptional planning and organizational skills, along with strong written and oral communication skillsPositive demeanor and ability to adapt to constantly evolving work environmentProven conflict resolution and decision-making capabilityShown ability to work independently and in a team environmentMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is a crucial function of the positionWhat will help you propel from the pack (Preferred Qualifications):Bachelors degreeInflight Service, travel industry, or hospitality leadership experience highly preferredExperience supervising a unionized workgroup