This position is responsible for safely and efficiently executing jobs at specific industrial, chemical or environmental job sites. This role may also be responsible for the full life cycle of jobs including planning, organizing and coordinating equipment and personnel.

 ESSENTIAL FUNCTIONS:

1. Understand, commit and drive MPW’s safety program to ensure employee understanding, safety and compliance. Including but not limited to:

    a. Safety Observation completion and compliance

    b. Conduct Safety Meeting and complete JSA before beginning a job

2. Effectively communicates to create and enhance long lasting positive customer relations by conveying information between the customer, workforce and MPW Management team.

    a. Communicate daily with customer, Operations and Logistics.

    b. Complete and review work orders with the customer, and forward to administrative team daily.

3. Exhibit Technical Expertise in Industrial Cleaning and be able to serve in any operational role as needed.

4. Support Personnel Development:

    a. Evaluate consistently changing workforce.

    b. Continuously train workforce to improve safety and performance.

    c. Coach in a positive and effective manner. Exhibit emotional intelligence when leading others.

    d. Evaluates employee performance and initiate and document disciplinary action when appropriate and within the scope of responsibilities.

5. Commitment to MPW business model and employees.

6. Ability to adapt to rapid response business model, ever-evolving business needs, and incredibly demanding customer requests in a service industry that operates 24/7, 365.

7. Performs other duties as directed.

 

ADDITIONAL RESPONSIBILITIES:

1. This position is called upon to plan and orchestrate work flow at customer’s sites often times working under time pressures, hence must be good at scheduling and balancing work loads.

2. In order to achieve positive results, the individual may be required to perform a variety of duties and shoulder a multiple of responsibilities.

3. Have ability to improvise to get jobs completed while maintaining safety, cost effectiveness, and high quality.

4. This position may be called in at various hours and days of the week 24/7, due to the emergency response nature of the business.

 

5. Several long and non-traditional hours are required as a regular part of this position.

6. Has the authority to make unsupervised decisions consistent with the scope of responsibilities.

 

KEY BEHAVIORS:

1. Customer Service: Proactively developing customer relationships by making efforts to listen and understand the customer (both internal and external); anticipating and providing solutions to customer needs; giving high priority to customer satisfaction.

2. Professionalism: Maintaining a high-quality professional appearance and standardizing to improve performance and reputation.

3. Continuous Improvement: Refining and developing new tools and processes through creativity and innovation.

4. Drive to Win: Passionate and candid; challenges are eagerly accepted, and motivated to grow.

5. Spirit of Family: Treating all people with respect by supporting and giving back to employees, customers and local communities. Promoting opportunities within and through referrals.