There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Caring is one of United’s most important principles. And no one exemplifies that more than our Customer Contact Center team, who helps our customers with everything from booking and managing reservations, to questions about their travel, MileagePlus accounts, and so much more Are you a people person? Do you get fulfillment from helping others? Then join a team that cares for our customers and makes a positive impact on their travel experience, every single day.

Job overview and responsibilities

The Contact Center Supervisors role is to lead and coach the frontline servicing representatives handling Reservations, travel related general inquiries, MileagePlus inquiries, or post travel Customer Care to achieve key call center performance objectives and help drive customer satisfaction and business resultsAs an inspiring coach, the Supervisor creates an environment where employees feel their contributions are valued and appreciated and leads by example, promoting United values, encouraging a high-performance and positive working environmentDevelops and implements plan and strategies that supports the corporate and divisional goalsAdministers company and division policies and performs administrative/operational duties as required by job functions

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Caring is one of United’s most important principles. And no one exemplifies that more than our Customer Contact Center team, who helps our customers with everything from booking and managing reservations, to questions about their travel, MileagePlus accounts, and so much more Are you a people person? Do you get fulfillment from helping others? Then join a team that cares for our customers and makes a positive impact on their travel experience, every single day.

Job overview and responsibilities

The Contact Center Supervisors role is to lead and coach the frontline servicing representatives handling Reservations, travel related general inquiries, MileagePlus inquiries, or post travel Customer Care to achieve key call center performance objectives and help drive customer satisfaction and business resultsAs an inspiring coach, the Supervisor creates an environment where employees feel their contributions are valued and appreciated and leads by example, promoting United values, encouraging a high-performance and positive working environmentDevelops and implements plan and strategies that supports the corporate and divisional goalsAdministers company and division policies and performs administrative/operational duties as required by job functions

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Required

Bachelors degree3 years of Call Center or relevant work experienceAbility to demonstrate superior communication and people skills - a proven motivator of people / Demonstrate ability to drive improvement team performance / Proven ability to manage multiple priorities, work in a challenging environment and make decisions quickly / Ability to facilitate the implementation and acceptance of change within workplace / Proficient in Microsoft Office tools, such as Outlook, Word and Excel / Flexible to work any shifts and be available on call to deal with any operational and/or unforeseen situationsMust be legally authorized to work in Japan for any employer without sponsorshipMust be proficient in both written and spoken English and Japanese (JLPTN1 level)Successful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

Preferred

Experience in leading a Team and/or represented employees by union

Required

Bachelors degree3 years of Call Center or relevant work experienceAbility to demonstrate superior communication and people skills - a proven motivator of people / Demonstrate ability to drive improvement team performance / Proven ability to manage multiple priorities, work in a challenging environment and make decisions quickly / Ability to facilitate the implementation and acceptance of change within workplace / Proficient in Microsoft Office tools, such as Outlook, Word and Excel / Flexible to work any shifts and be available on call to deal with any operational and/or unforeseen situationsMust be legally authorized to work in Japan for any employer without sponsorshipMust be proficient in both written and spoken English and Japanese (JLPTN1 level)Successful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

Preferred

Experience in leading a Team and/or represented employees by union