ESFM Position Title: [[Supervisor Admin Services]] Reports To: Salary: [[Experienced ]] Pay Grade: [[11]] Shift: 8am - 5pm , Monday - Friday Other Forms of Compensation: ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI). Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets. ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA). This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. Click here (http://www.altogethergreat.com/wp-content/uploads/Professional-Management-QSG.pdf) to view the step-by-step instructions to refer a friend to this position. Job Summary Schedule: Monday - Friday 8am - 5pm Benefits: Medical, Dental, Vision, 401K and more Job Summary: The Office Services Site Manager is responsible for managing a team of 3 people in navigating day to day office services activities related to mailroom, shipping/receiving, reprographics, hospitality, and facilities support in a campus setting. This is a hands on role which requires working knowledge of office support services, along with leadership qualities such as excellent verbal and written communication, problem solving, and a proactive result driven demeanor. Responsibilities: + Serves as the main point of contact for all activities related to the mail room, shipping/receiving, reprographics and facilities support. + Conduct regular client meetings and quarterly business reviews, focusing on key service deliverables, metrics, and escalations. + Manage scheduling, and payroll for direct reports. + Respond to requests in a timely manner and extend outstanding customer service to all internal/external customers and clients. + Oversee audit reports and provide regular updates to client following through chain of custody procedures as established. + Submit JIRA tickets for unclaimed packages and follow through to completion. + Manage credit, cash, and check transactions. Reconcile records and submit payments to clients’ accounting personnel. + Maintain a non-CDL box truck by ensuring safety, service coordination, fuel and mileage reports. + Oversee office and print inventory and establish par levels based on usage and set budget. + Facilitate print production requests for posters, binder, flyers, booklets etc. + Explore new technology options to further enhance service offering. + Maintain records of metrics of all office services activities. + Maintain documented procedures for all processes and responsibilities. + Spearhead team meetings, including safety training. + Manage on-going cross training and overall professional development of employees. + Assists with administrative tasks and other duties as assigned. Qualifications and Skills: * High school diploma or equivalent (GED); college experience a plus * Prior management experience * Proven customer service-related experience * Proficient computer skills including MS Office 365 and willingness to learn new technology * Excellent communication skills both written and verbal * Ability to effectively work both individually and in a team environment * Willingness to embrace and perform continuous training and professional educational programs. * Team Building, coaching and mentoring. * Promotes inclusivity and creates an environment where everyone feels valued. * Prior mailroom and copy center knowledge a plus. * Prior catering experience a plus. * Ability to lift up to 40 pounds. Apply to ESFM Services today! ESFM is a member of Compass Group USA Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/) Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Eurest services maintains a drug-free workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_ESFM.pdf) for paid time off benefits information.