**Overview** **_The Cleaner Supervisor assumes day to day coordination of specific agreements or projects as assigned to ensure contractual commitments are met in a timely, cost effective manner. Must have at least three years of lead or supervisory experience. Some weekend work required. Hours are_** **_7:00 am to 3:30 pm._** **_Must have a valid drivers license._** **_Background check and MVR required._** **Benefit Information:** ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Frontline-11.6.23.pdf) | Front Line Team Members | (Programa de Beneficios de ABM) **Responsibilities:** Use expert technical & troubleshooting knowledge to assist other service representatives in solving problems. + Demonstrate capability and interest in training others. + Can be relied on to train service technicians and trainees. + Teach other technicians how to solve problems without solving the problem for them. + Keep technical knowledge up to date regarding equipment and concepts. + When presented with a problem, know what to do, and why, and whether to repair or replace. + Search out and read applicable manuals and online sources. + Belong to and take advantage of technical organizations to improve technical knowledge. + Demonstrate capability of a handling heavy workload of calls + Upon receiving a customer complaint, follow systematic questioning techniques and relate answers to the functioning of the system. + Follow point-by-point troubleshooting guides to find faults in a short period of time. + Avoid needless callbacks by checking complete system before leaving the job. + Check safety and limit controls for proper setting before leaving the job. + When faced with a seemingly unsolvable problem, seek out help and solve the problem before leaving. + Use proper tools and instruments for troubleshooting. + Inform customer when arriving at or leaving the job and when planning to return. + Explore a customer complaint to determine the real problem. + Respond to customer complaints with the proper amount of sympathy and empathy. A good job for someone just entering the workforce or returning to the workforce with limited experience and education. Military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. REQNUMBER: 101920 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.