Under the direction of the Practice Manager, the Front Office Supervisor oversees the non-clinical caregivers of the designated departments within site(s).  Directs, supervises and coordinates all aspects of front office daily operations, focusing on patient, provider and caregiver satisfaction to ensure a high level of quality healthcare.  This position is responsible for providing oversight regarding the following: positive patient relations, proper telephone communication, training and coaching, appointment scheduling and templating, patient registration as well as payment/co-payment collection. Performs "hands-on" supervisory support, leadership and training.  Accountable for direct supervision of Patient Care Representatives, Referral Coordinators, and other non-clinical roles as assigned.  Ensures all policies and procedures are implemented and carried out consistently in order to deliver a positive patient experience.  Supports Practice Manager in short and long term operational planning for site(s).

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Medical Institute and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

3 years Experience in medical reception. 2 years Supervisory experience.

Preferred Qualifications:

Associate's Degree

Why Join Providence? 

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.