You will coach and lead your team to help our customers, while working in a fun team environment. You'll go home feeling like you made a difference and watch your process, team and agent’s grow, develop and succeed. As a Team Lead, you'll spend your day assisting and guiding your team, with every day as an opportunity for you to help your team members better serve our customers. Lead and inspire Business Operations employees. Create an environment where all employees are focused on delivering excellence for the people we serve through timely and accurate completion of work, and innovative problem-solving including anticipation of needs. You will be a true owner of a specialty process that is critical to the company. As an owner, you can influence and support change to ensure the maximum efficiency, cost effectiveness and success all while maintaining compliance, legal and risk expectations.