As the nation's largest community credit union, we begin every day focused on delivering superior financial products and services for our 1.3 million members and more than $30 billion in managed assets. Our work has an economic impact as we support our members' financial goals. We are unapologetic about being devoted to our members and the communities we serve. Our business is guided by our people helping people philosophy – which includes our team members. 

BECU has been in business for more than 85 years, driven by unwavering core values and a dedication to improving the communities we serve. While we have a rich history, the future of our company, accelerated by business and technology transformation, is even brighter. There's never been a better time to work for BECU.

To learn more visit becu.org/careers.

PAY RANGE

The Target Pay Range for this position is $71,100.00-$86,900.00 annually. The full Pay Range is $55,300.00 - $102,800.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.  Employees have access to disability and AD&D insurance.  We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees.  Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan.  Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU’LL MAKE:

As a Supervisor in BECU’s Contact Center, you will play a pivotal role in driving your team's success while enhancing the member experience. You’ll inspire and guide your team to deliver exceptional service, achieve performance goals, and embrace continuous growth. Your leadership will empower your team to reach their full potential, contribute to BECU’s mission, and foster a culture that’s focused on our members. With your contributions, you’ll set the stage for operational excellence and drive innovation, ensuring that every process is seamless and every interaction meaningful. This role is only eligible for individuals residing in Washington.

WHAT YOU’LL DO:

Lead and Inspire: You’ll provide direction and motivation to your team, ensuring they have clear goals and the support to meet them.Foster Professional Growth: Regularly coach, train, and develop your team to ensure personal and professional development while driving accountability for performance.Drive Operational Efficiency: Monitor and assess team performance to meet service and communication standards as outlined in the Contact Center Leader Standard Work Guide.Ensure Compliance: Review and coach employees on compliance with BECU policies, procedures, and regulatory requirements, providing timely feedback to correct any errors.Enhance Member Experience: Handle escalated member calls with care and ensure team members resolve concerns promptly, aiming for resolution at first contact.Champion Innovation: Identify opportunities for process improvements, decrease errors, and drive growth by removing barriers and advocating for progress within your division.Collaborate with Workforce Teams: Partner with the workforce team to monitor call volumes and staffing needs, ensuring timely assistance for both internal and external members.Lead Strategic Initiatives: Participate in and sometimes lead department projects, ensuring effective communication and progress toward BECU’s goals.

This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU’LL GAIN:

Leadership Development: Opportunities to grow as a leader while developing your team to their fullest potential.Impactful Role: A chance to make a real difference in member satisfaction and contribute to BECU’s success.Collaborative Culture: Be part of a supportive and innovative team environment where your ideas matter.Growth Opportunities: Clear paths for advancement within a thriving organization that supports your personal and professional growth.Member-Centric Focus: You’ll gain a sense of fulfillment from directly impacting the member experience and driving operational excellence.

QUALIFICATIONS:

Minimum Qualifications:

Bachelor’s degree in Business or equivalent related experience required.Minimum five years of member service/customer service experience required.Minimum one year of leadership experience in a Financial Institution or Contact Center required.Ability to plan, organize, and implement projects or initiatives in a timely manner.Attention to detail and ability to multi-task effectively.Proficient verbal and written communication skills.Problem resolution and negotiation skills.Ability to work a flexible schedule to meet Contact Center needs.Full-time hours required, with additional hours as necessary to accomplish goals and projects.

Desired Qualifications:

Experience with an automated call distribution (ACD) system preferred.Ability to analyze staffing data to optimize workforce allocation during peak and slow periods.General knowledge of federal and state regulations governing deposits, lending, and electronic funds, including reporting requirements.Ability to present information and/or training effectively to individuals and groups.Ability to work independently, as well as part of a team, exercising sound judgment in decision-making.Ability to foster a sales/service environment and motivate staff toward success.

JOIN THE JOURNEY
Ready to make an indelible impact? Eager to be part of a collaborative and innovative team where your ideas and contributions don’t just fill a role but fuel BECU’s growth and success? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU. Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now.

#BECU #YourGrowth #BECUJourney

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.