Job Summary

Supervises scheduling and pre-arrival activities to ensure coordinated and optimized patient access functions, including, but not limited to, accurate patient information across multiple scheduling and registration platforms, coordination of multiple assets for procedure scheduling, ensuring scheduled events have a valid order, wayfinding, pre-registration, patient pre-arrival preparation, and cash collection. Primary responsibility for resources and functions supporting multiple service lines.

Essential Functions

Assumes day-to-day accountability for the high quality delivery of Central Scheduling and Access Services through consistent application of policies, procedures, protocols and standards. Ensures Corewell Health scheduling and access services are provided in accordance with state and federal regulations, organizational policy, and accreditation/compliance requirements. Ensures accurate and timely financial, social, or other Corewell Health resource triage and referrals where appropriate.

Supervises daily departmental activities for areas of responsibility. Provides direction and support to subordinate staff to ensure effectiveness and efficiency. Carries out supervisory responsibilities including recruiting, hiring, training, management, and evaluation of department staff; creating and administering department schedule; planning and assigning work; developing and implementing initiatives to increase performance; and development of site procedures and processes. Assists in the evaluation and development of departmental policies and goals.

Establishes and maintains effective working relationships within the organization; communicates with staff, management, physicians, medical office staff, service lines, revenue cycle departments and other members of the healthcare team to maximize continuity and coordination of services. Creates and sustains exceptional patient and provider experience, serving as the escalation point for concerns and resolving issues in a timely and constructive manner to the satisfaction of all parties. Creates and maintains a work environment conducive to effective communication, collaboration, team building and professionalism.

Ensures that processes and services are continuously monitored for quality, cost effectiveness, and efficiency through the use of existing reporting tools as well as the development of new reporting tools. Ensures that productivity quotas are established and met.

Engages in process and quality improvement activities and implements new strategies and processes. Maintains advanced knowledge and understanding of services scheduled, current clinical protocols that affect scheduling and patient preparation, understanding of medical insurance, and Central Scheduling and Access Services processes. Engages in continuous study of professional field including implementing best practices, maintaining professional competence, and understanding industry trends.

Acts as a consultant to the administrative support staff and to members of the healthcare team. Serves as a representative of Central Scheduling and Access Services for organizational or industry work efforts. Coordinates departmental program planning, implementation, and evaluation.

Recruits, trains and evaluates departmental human resources. Develops and implements employee education programs to enhance employee performance. Initiates and promotes employee development to achieve departmental goals. Performs other supervisory responsibilities such as reporting status of area of responsibility to manager.

Oversees the daily operations of information systems utilized in areas(s) of responsibility and assists with new software or system implementation.

Qualifications

Required

Associate's Degree or equivalent education and experience

3 years of relevant experience Skills, knowledge, abilities typically gained through 3+ years of related experience

3 years of relevant experience in a related field (patient access, physician office, physician relations, etc)

CRT-Healthcare Access Manager, Certified 1 year

Preferred

Bachelor's Degree or equivalent

Lead and/or supervisory experience

Experience in call center setting

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

On-demand pay program powered by Payactiv

Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

Optional identity theft protection, home and auto insurance, pet insurance

Traditional and Roth retirement options with service contribution and match savings

Primary Location

SITE - 4500 Breton Rd - Kentwood

Department Name

Patient Access Service Center - Support Services

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8 a.m. to 5 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.