C.H. Robinson is seeking a Supervisor Customs to lead a team in achieving operational excellence. In this role, you will lead a team by organizing, planning, coordinating, and controlling team operations related to customs business. You will be responsible for timely and correct filing of entries with Customs and Border Protection and Partner Government Agencies, as well as timely release and delivery of goods to our customers. The focus of the position is to develop people, monitor performance, and support the day-to-day needs of our customers through superior operations. If you have demonstrated leadership abilities and a passion for operational efficiency, we encourage you to apply today and use your extensive customs knowledge to drive the future of customs excellence at C.H. Robinson.

This is a hybrid position with two days in office and three days working remote.

***The deadline for internal applications is Sunday, October 27

Responsibilities:

Team Leadership

Develop team atmosphere focused on internal and external customer service and drive performance to ensure required levels of productivity and organizational objectives are metSelect, place, and train staff and define specific job assignments within specialty teamsMonitor and maintain working knowledge of brokerage team activity, balance capacity, and workload while seeking improvement in the process and team efficiencyResolution of issues that could potentially result in delayed cargo release, final delivery, or customer lossWork collaboratively with product management and leadership to improve, streamline, and develop processes and proceduresTeam P&L managementMaintain professional and technical knowledge by attending educational workshops, reviewing professional publicationsPrioritize and delegate work.  Monitor for accuracy, completeness, and efficiencyProvide input on and/or conduct mid and year end reviews and compensation decisionsProvide input and recommendation on staffing and forecasting decisionsCommunicate and educate employees on corporate compliance policies

Operational Management

Plan, implement, and supervise operations plan to ensure compliance with U.S. Customs regulationsSupport brokerage functions such as classification, entry of goods, filing entries, customs inspections, and release of shipmentsContinuous process improvement in all areas of responsibilityDemonstrate strong decision-making skills and ability to prioritize tasks between daily responsibilitiesAssist team with ABI, AMS, and billing errors where requiredAdhere to a high level of operational excellence with respect to timeliness and audit KPI's.Work closely with other teams and peer-managers to seek mutual benefiting process and workflowsDevelop and document operational process within team and process for interaction with other branch teamsDocument workflow of individual team membersActively work with management to identify, develop, and monitor metrics to measure performance of team and members

Customer Service

Act as the ending escalation point for customer issuesEnsure customer SOPs are created and adhered to by employees and customersCollaborate with Sales and Account Management regarding potential business and implementationConduct regular team meetings reviewing customer issues and current eventsDrive customer interaction on a personal level and develop relationships with carriers and clientsOther duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

High School Diploma or GED3+ years of customs brokerage experienceDirect or indirect supervisory, management or leadership experience

Preferred:

Possess customs brokers licenseBachelor’s degree from an accredited college or universityCCS CertifiedLicensed customs broker or pursuing licenseDemonstrated ability to lead, motivate and influence others, set a positive example, and create a productive, positive environmentStrong written and verbal communication skillsStrategic and creative thinking skillsStrong problem-solving skillsValues a diverse and inclusive work environment

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Two medical plans (including a High Deductible Health Plan)

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid and floating holidays

Paid time off (PTO)

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.