C.H. Robinson is seeking a Supervisor Customs to join our Global Forwarding team in Rotterdam.

As the Customs Supervisor you will oversee the daily activities of the customs operations, ensuring compliance with all relevant laws and regulations. This role includes managing an operations team in contact with customs brokers, ensuring timely and accurate processing of shipments, and collaborating with various internal and external stakeholders to optimize customs operations.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site four days a week, igniting creativity and driving impactful results. With the flexibility for remote work two days a week, this role strikes the perfect balance between teamwork and autonomy.

If this sounds like you - and we have captured your attention - apply today as we would like to hear more about you and your experiences!

RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Team Leadership:

Develop team atmosphere focused on internal and external customer service and drive performance to ensure required levels of productivity and organizational objectives are met

Select, place, and train staff and define specific job assignments within operations team specialized in customs

Monitor and maintain working knowledge of brokerage team activity, balance capacity, and workload while seeking improvement in the process and team efficiency

Resolution of issues that could potentially result in delayed cargo release, final delivery, or customer loss

Work collaboratively with internal stakeholders and leadership to improve, streamline, and develop processes and procedures

Team P&L management

Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications

Operational Management:

Plan, implement, and supervise operations plan to ensure compliance with Customs regulations

Continuous process improvement in all areas of responsibility

Demonstrate strong decision-making skills and ability to prioritize tasks between daily responsibilities

Adhere to a high level of operational excellence with respect to timeliness and audit KPI's

Customer Service:

Act as the ending escalation point for customer issues

Ensure customer SOPs are created and adhered to by employees and customers

Collaborate with Sales and Account Management regarding potential business and implementation

QUALIFICATIONS

Required:

High School Diploma

Minimum 3 years of customs brokerage experience

Preferred:

Bachelor’s degree from an accredited college or university

Direct or indirect supervisory, management or leadership experience

Demonstrated ability to lead, motivate and influence others, set a positive example, and create a productive, positive environment

Proven track record of dealing with customers and being client focused 

Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs 

High level of attention to detail 

Values a diverse and inclusive work environment

WHAT WE OFFER?

Real opportunities to grow your talent in a fast-moving, global organization

A fun, open, and inclusive workplace that encourages innovative thinking

Possibility to develop your language skills in our multilingual offices

Opportunities for professional growth with access to training platforms like Percipio and GoFluent

Comprehensive benefits: competitive salary and performance-based bonuses, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment

Flexible work arrangements to support a healthy work-life balance

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!