This position directs and supervises PC Technician I and PC Technician II staff, ensuring that user needs and production schedules are met. The position interacts with other managers and supervisors to discuss special jobs, issues, and process improvements and to review change management. Assists in the development of plans and implements the policies and procedures to support the organization's PC support services. Supervises the deployment, maintenance, support and upgrade of desktop PC, hardware, software, operating systems and distributed printers. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. Define, implement, and evaluate knowledge, principles, practices and goals for Information Services infrastructure in a fully Integrated Healthcare Delivery system.  Incorporate Supervisory skills required to support Valleywise Health's vision, mission, values and strategic plan with a fiscally sound focus.  Effective communication skills, relationship building, and leadership skills shall be practiced throughout the organizational structure.   Annual Salary Rate: $65,686.40 - $96,886.40   Qualifications Education: Requires a high school diploma or GED. Bachelor's degree from an accredited college/university, preferably in Computer Information Systems, is preferred. Experience: Requires five years of experience with desktop and printer hardware and software support. Prefer two (2) years demonstrated leadership, personnel supervision, and familiarity with project implementation.   Certification/Licensure: Must have a valid fingerprint clearance card issued by the Arizona Department of Public Safety or submit a completed Affidavit at time of hire. Must complete fingerprint clearance card application within seven (7) days of hire date. Must present actual card within 90 days of applying for fingerprint clearance card. Knowledge, Skills & Abilities: Requires the ability to read, write and speak effectively in English. Must have previous experience providing desktop and printer hardware support, including break/fix troubleshooting. Must be able to follow procedures for tracking, resolving and reporting problems through automated tracking system. Must be able to communicate clearly, both orally and in writing with user community, teammates and technical personnel. Previous management or supervisory experience is strongly preferred.