Category: Leadership
Status: Full-Time
Shift: Evening
Facility: RWJ New Brunswick
Department: Emergency Dept Access Service
Location: Main Hospital - New Brunswick, One Robert Wood Johnson Place, New Brunswick, NJ 08901
Patient Access ED Supervisor 3p-11:30p w/Rotating Weekends and Flexible hours,
The Supervisor of Patient Access manages the daily operations of the department in the area to which they are assigned, ensuring a timely and efficient patient throughput process while providing excellent customer service,
The Supervisor ensures that departmental policies and procedures are followed, supervises staff, creates schedules and ensures that the work done by the staff is accurate and meets regulatory and policy standards,
The Supervisor provides leadership support to the team while also completing Patient Access functions on a daily basis,
Ensures the accuracy and integrity of all registrations, which includes correcting and tracking registration errors via daily reports
Enforces compliance with all departmental policies and procedures in conjunction with the goals and mission statement of the organization
Provides oversight of the educational needs of the staff and address these needs when applicable
Utilizes necessary systems to review daily alerts, address system errors and requesting system rules in order to improve registration accuracy
Responsible for the education of all staff and must assure all registration staff is competent and recertified yearly on mandatory education
Achieves expected results and outcomes without compromising RWJBH core values, processes or procedures
Ensures timely registrations of all patients and completes registrations within the department when necessary
Responsible for maintaining adequate staffing levels including the review and completion of staff schedules
Provide on-call support to staff as needed to ensure urgent issues are addressed timely
Communicates issues and policies to all staff members as it relates to department and ancillary areas
Responsible for monitoring all key performance indicators and creating action plans when goals are not met
Delegates and prioritizes work assignments in relation to the patient s needs and staff s competence
Informs staff of System updates and is responsible for providing any/all pertinent information related to registration issues
Provides clear communication and expectations for staff around KPI s and goals
Reviews and recommends any changes to departmental policies
Maintains open communications with management
Oversees and supervises all department functions including training, onboarding and orientation of all new staff
Reviews work for accuracy and completeness, utilizing staff scorecards and analyzing the results with them to identifying areas of strength and areas requiring improvement
High School Diploma Required; College Degree Preferred
Minimum of 5 years of Patient Access experience and 3 years of leadership experience preferred
Knowledge in all aspects of registration, Insurance Verification, Authorization requirements, Non-Federal and Federal billing regulations, and state programs such as Charity Care,
RWJBarnabas Health is an Equal Opportunity Employer