Job Duties

Maintains a high level of cleanliness in assigned areas.
Participates in staff selection process. Interviews candidates as needed. Schedules days off, holidays and vacations, ensuring that facility's needs are met in accordance with hours and position control.
Assigns personnel to established work areas or project duties.
Plans and coordinates project work to ensure that proper frequencies are maintained.
Ensures that staff receives proper orientation, initial training and ongoing education.
Ensures duty lists are revised and current at all times. Review duty lists with regular and relief associates periodically.
Ensures that proper supply control guidelines are followed and staff is trained in the use of all chemicals.
Approaches identification and correction of facility quality assurance concerns proactively, following up in a timely manner.
Attends and participates in departmental staff meetings on a schedule basis. Attends ongoing staff development and training courses as offered by company and facility.
Provides and monitors individual guidance and motivation to Environmental Specialists to enable each one to perform to his/her fullest potential.
Disciplines Environmental Specialists when necessary according to progressive disciplinary guidelines.
Monitor Environmental Specialists’ attendance and take proactive action when patterns of absenteeism are observed.
Keeps records and appropriate log books current and maintain all necessary documentation. Monitors service binders in assigned areas on a daily basis taking appropriate action to client concerns/comments.
Participates in facility Quality Assurance Program as required. Ensures high quality percentage of clean is maintained in areas of assignment. Performs Quality Assurance Inspections as assigned.

Assigns equipment to staff. Monitors daily equipment use, cleaning and maintenance. Ensures that all equipment is clean and professional in appearance at all times
Prepares Environmental Specialists disciplinary and variance reports and conducts follow-up investigations as needed, reporting findings to appropriate assistant director. Prepares disciplinary action notices and conduct follow-up as required. Conducts disciplinary meetings with associates with guidance from appropriate assistant director.
Responds to concerns and requests with a sense of urgency and takes necessary corrective action including timely follow-up.
Assures that the integrity of security at the facility is maintained at all times.
Handles special requests or projects and perform other duties as assigned.
Assists Environmental Specialists on an as needed basis.
Ensures Environmental Services office, storage and closets are clean, organized, well maintained and professional in appearance at all times.
Customer Service: respect, flexibility, knowledge, confidence, professionalism, pleasant attitude, patience and helpfulness. All responses should be timely, professional, caring, and respectful in accordance with Customer Service Performance expectations
Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards. Assesses gaps in policies and procedures, and create necessary policies and procedures to fulfill these gaps.
Understands and adheres to the Medical Center’s Code of Conduct.
Familiar with the Medical Center’s Mission, Vision, and Values Statements.

OTHER JOB DUTIES
Performs other related duties as required.

BASIC COMPETENCIES
Education/Licensure
High school diploma or equivalent preferred.

Experience
One year supervisory experience in housekeeping or service-related field with high customer/client contact required.

Skills
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook.
Good oral and written communication skills.
Good interpersonal skills.
Good organizational ability.
Speaks, reads and writes English to the extent required by the position.

JOB SETTING/PHYSICAL DEMANDS
All areas of Medical Center; contact with staff, patients, visitors.
Frequent prolonged standing/walking.
Occasionally pushes/pulls or moves/lifts heavy equipment/supplies.
Considerable reaching, stooping, bending, kneeling and/or crouching.
Manual dexterity and mobility.